Job Description - General Manager




GENERAL MANAGER



5-Star Boutique Hotel & Spa | Plettenberg Bay, Western Cape

Kendrick Recruitment is currently searching for an exceptional General Manager for a well-established, award-winning 5-star boutique hotel and spa in Plettenberg Bay. This property forms part of a respected boutique hospitality group with operations across South Africa.

This intimate coastal hotel offers a refined guest experience with a strong emphasis on personalised service, outstanding food, and a warm, welcoming atmosphere. This opportunity is suited to a leader who values culture, character and genuine human connection, and who can inspire excellence across all areas of the operation.



Salary: R50,000 – R60,000 gross per month (dependent on experience and negotiable)



Position: Live-out



Minimum Requirements



• Minimum 5 years’ experience in a senior management or General Manager role within luxury boutique hospitality



• Relevant hospitality or tourism qualification



• Strong financial acumen including budgeting, forecasting and cost control



• Proven ability to lead, coach and develop a close-knit team



• Sound knowledge of HR legislation and practices



• Experience hosting agents, media and VIP guests



• Understanding of sustainability practices within hospitality



• Computer literate with strong administrative capability



• Valid PrDP



• Impeccable references and a clean employment track record (non-negotiable)



Key Responsibilities



• Full general management of all hotel departments and daily operations



• Financial management including budgeting, forecasting and reporting



• HR leadership including recruitment, training, performance management and staff development



• Building and maintaining strong relationships with guests, staff, agents, the local community and industry partners



• Driving continuous improvement of the guest experience across all touchpoints



• Custodian of operational equipment and hotel assets



• Ensuring compliance with health, safety and sustainability standards



• Upholding and championing company values and culture throughout the team



Who We Are Looking For



• A warm, confident leader who is comfortable with discerning guests



• A humble, curious and growth-focused professional



• A natural people leader who empowers teams rather than micromanaging



• Detail-oriented with a strong sense of urgency



• High energy, self-motivated and driven by excellence



• Values-led and committed to maintaining a strong team culture



Package



• Gross monthly salary: R50,000 – R60,000 (dependent on experience)



• Live-out position

Interested candidates are invited to apply with an updated CV, motivation letter, contactable references and a recent head and shoulders photograph.

Should no feedback be received within 7 working days, applicants should consider their application unsuccessful.







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