GENERAL MANAGER
5-Star Boutique Hotel & Spa | Plettenberg Bay, Western Cape
Kendrick Recruitment is currently searching for an exceptional General Manager for a well-established, award-winning 5-star boutique hotel and spa in Plettenberg Bay. This property forms part of a respected boutique hospitality group with operations across South Africa.
This intimate coastal hotel offers a refined guest experience with a strong emphasis on personalised service, outstanding food, and a warm, welcoming atmosphere. This opportunity is suited to a leader who values culture, character and genuine human connection, and who can inspire excellence across all areas of the operation.
Salary: R50,000 â R60,000 gross per month (dependent on experience and negotiable)
Position: Live-out
Minimum Requirements
⢠Minimum 5 yearsâ experience in a senior management or General Manager role within luxury boutique hospitality
⢠Relevant hospitality or tourism qualification
⢠Strong financial acumen including budgeting, forecasting and cost control
⢠Proven ability to lead, coach and develop a close-knit team
⢠Sound knowledge of HR legislation and practices
⢠Experience hosting agents, media and VIP guests
⢠Understanding of sustainability practices within hospitality
⢠Computer literate with strong administrative capability
⢠Valid PrDP
⢠Impeccable references and a clean employment track record (non-negotiable)
Key Responsibilities
⢠Full general management of all hotel departments and daily operations
⢠Financial management including budgeting, forecasting and reporting
⢠HR leadership including recruitment, training, performance management and staff development
⢠Building and maintaining strong relationships with guests, staff, agents, the local community and industry partners
⢠Driving continuous improvement of the guest experience across all touchpoints
⢠Custodian of operational equipment and hotel assets
⢠Ensuring compliance with health, safety and sustainability standards
⢠Upholding and championing company values and culture throughout the team
Who We Are Looking For
⢠A warm, confident leader who is comfortable with discerning guests
⢠A humble, curious and growth-focused professional
⢠A natural people leader who empowers teams rather than micromanaging
⢠Detail-oriented with a strong sense of urgency
⢠High energy, self-motivated and driven by excellence
⢠Values-led and committed to maintaining a strong team culture
Package
⢠Gross monthly salary: R50,000 â R60,000 (dependent on experience)
⢠Live-out position
Interested candidates are invited to apply with an updated CV, motivation letter, contactable references and a recent head and shoulders photograph.
Should no feedback be received within 7 working days, applicants should consider their application unsuccessful.