Guest Relations Officer

A luxury private game reserve is seeking a polished and guest-focused Guest Relations Officer to support the daily lodge operations and deliver exceptional service to guests.

Requirements

• Hotel Management Diploma, Certificate or equivalent qualification
  


• 1–2 years’ experience in a Front of House or similar position within a 5-star lodge or luxury hospitality environment
  


• Excellent spoken English with a professional and presentable manner
  


• Strong guest relations and hosting skills, with Butler experience advantageous
  


• Good knowledge of Food & Beverage Service, Housekeeping and Front Office operations
  


• Computer literate, including intermediate-level Excel
  


• Knowledge of Lightspeed, Sage Evolution and Protel advantageous
  


• Driver’s Licence preferred
  


• Strong attention to detail, common sense and a customer-focused approach
  


• Ability to work effectively as part of a team
  

Key Responsibilities

• Support the Lodge or Assistant Manager with the daily operation of the lodge
  


• Conduct housekeeping checks according to set standards
  


• Assist with restaurant operations before and during meal services
  


• Support service staff and ensure service standards are consistently maintained
  


• Check meal standards before dishes leave the kitchen
  


• Manage guest check-ins and check-outs and attend to guest requests throughout their stay
  


• Arrange additional services and supplies as requested by guests
  


• Communicate operational issues, variances and improvement ideas to senior lodge management
  


• Assist with stock counts and weekly and monthly reporting
  

If you do not hear from us within 7 working days, kindly consider your application unsuccessful.