Head of Collections

Company : Lyceum College

Job Description - Head of Collections

Head of Collections is responsible for the strategic and operational leadership of the Accounts Receivable within the organization. The role focuses on optimizing cash flow, reducing debtor ageing, minimizing bad debt exposure, improving collections performance, and leading a team to achieve collection targets.

The incumbent will oversee all aspects of Account management, Collections workflow, Debit order administration, EFT collections, Debt recovery initiatives, Dispute and Cancellation resolution, and Campaign Management processes.

The role requires strong leadership, commercial insight, data analytics capability, and the effective use of financial systems, business intelligence tools, and technologies to provide accurate reporting and actionable insights for decision-making.

Key Responsibilities:

Leadership & Team Management
Debtors Management & Collections Strategy
Reduction of Aged Debt & Long Outstanding Balances
Bad Debt Management & Recoveries
Debit Order Processing & Collections
EFT Collections & Payment Processing
Customer Relationship Management & Dispute Resolution
Reporting, Analytics & Business Intelligence
Technology, Systems (Excalibur, Icas, Ezra, Genesis, Hyphen, Dialler)
Campaign Management

Requirements

Education:

Finance, Commerce, or related field
Professional finance qualification will be advantageous

Experience & Leadership:

Minimum 8 – 10 years’ experience in Debtors Management
Proven experience managing a Debtors/Collections teams
Strong service industry experience
Excellent Debtor Ageing analysis skills
Advanced Excel skills
Collection workflow management systems
Strategic Leadership & Decision Making
Results Orientation & Performance Management
Communication and Presentation Skills
Analytical Thinking
High Attention to Detail

Why Join Lyceum College?

The successful candidate will have an opportunity to contribute meaningfully to the development of future business leaders while participating in curriculum innovation, academic governance, research and the continued enhancement of the College’s business provision.

This role is suited to an academic who is equally comfortable in the digital classroom, in programme leadership, in student support and within the regulatory and quality-assurance environment of higher education.

Only shortlisted candidates will be contacted.

Lyceum College reserves the right not to make an appointment. Appointment will be subject to the verification of qualifications, references, employment history and any other appropriate pre-employment checks.

Lyceum College is committed to employment equity and reserves the right to give preference to suitably qualified candidates in accordance with its Employment Equity Plan.

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Head of Collections

Job Description - Head of Collections

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