Head of Motor Claims

About the Role

An exciting opportunity exists for an experienced and
strategic Head of Motor Claims to lead and manage the Motor Claims
portfolio across own damage and third -party liability claims. This role is
responsible for driving operational excellence, technical decision -making, cost
control, supplier management, and team performance while ensuring compliance
with regulatory and business requirements.

The successful candidate will play a key role in delivering
efficient, sustainable, and customer -focused claims outcomes while contributing
to the broader claims strategy.

Key Responsibilities

Portfolio Leadership & Operational Performance

·        Lead the Motor Claims function across own damage
and third -party liability claims.

·        Oversee workflow, service levels, and claims
turnaround times.

·        Drive accountability and operational efficiency
across the team.

·        Ensure consistent claims outcomes aligned with
service standards.

Financial Management & Cost Control

·        Manage motor claims spend and procurement costs.

·        Monitor cost drivers and implement cost
containment initiatives.

·        Oversee service provider performance and cost
efficiency.

·        Reduce claims leakage and improve overall claims
profitability.

Technical Oversight

·        Provide guidance on complex and escalated
claims.

·        Ensure accurate application of policy wording,
endorsements, rating principles, and SASRIA requirements.

·        Promote consistency and technical excellence
across the claims function.

·        Support alignment between underwriting, product,
and claims practices.

Compliance & Governance

·        Ensure adherence to regulatory requirements and
internal controls.

·        Maintain audit readiness and quality standards.

·        Identify and mitigate operational risks.

·        Strengthen governance practices across the
portfolio.

Stakeholder & Supplier Management

·        Build and maintain strong relationships with
brokers, clients, and service providers.

·        Manage escalated complaints, disputes, and
appeals.

·        Oversee supplier performance, turnaround times,
and procurement efficiencies.

Leadership & Capability Development

·        Lead, coach, and develop the motor claims team.

·        Drive performance and accountability.

·        Identify training and development needs.

·        Foster a high -performance culture focused on
continuous improvement.

Strategic & Operational Improvement

·        Analyse trends and performance data.

·        Identify opportunities to improve processes and
efficiencies.

·        Contribute to claims strategy and broader
business objectives.

Requirements

Minimum Requirements

Qualifications

·        Grade 12 (Matric).

·        Degree in Business, Insurance, or a related
field.

·        Short -term insurance qualification will be
advantageous.

Experience

·        Proven management experience within claims or
insurance operations.

·        Extensive experience in motor claims, including
own damage and third -party liability claims.

·        Strong understanding of motor claims processes
and products.

·        Knowledge of policy wording, endorsements,
rating principles, and SASRIA.

·        Knowledge of FAIS, Fit and Proper requirements,
and the Short -Term Insurance Act will be advantageous.

Skills & Competencies

·        Strong leadership and people management
capabilities.

·        Sound financial acumen with a focus on cost
control.

·        Excellent analytical, decision -making, and
problem -solving skills.

·        Strong stakeholder management and negotiation
skills.

·        Proficiency in MS Office and insurance systems.

·        Effective communication and interpersonal
skills.

·        Competence in using AI tools such as Copilot and
ChatGPT for research, drafting, and administrative support.