Hospitality Guest Relations Coordinator

Overseeing guest experience and property readiness across four 5-star short-term rental properties, you will ensure seamless operational standards and exceptional hospitality delivery. Operating in Sea Point, the role combines guest communication with hands-on on-site preparation to maintain high accommodation standards.

Working approximately 4 to 6 hours per week initially the role requires full availability during December and January to manage peak seasonal guest movement, averaging approximately 20 check-ins per month across the portfolio (roughly 4 to 5 check-ins per property monthly).

Although properties utilise self-check-in systems, on-site setup, guest coordination, and handling same-day turnarounds require an adaptable, highly organized coordinator willing to assist with all practical aspects of property operations. Comprehensive training will be provided.

Key Responsibilities

• Coordinate and manage clear guest communications before, during, and after stays.
  

• Conduct property setups and ensure 5-star presentation standards prior to guest arrival.
  

• Assist with guest check-in queries and support seamless self-check-in processes.
  

• Handle same-day check-in and check-out transitions efficiently.
  

• Maintain strict time management and attention to detail across all four properties.
  

• Provide hands-on assistance across property operations to ensure guest satisfaction
  

Requirements

Benefits