Infrastructure & Cloud Manager

We are looking
for an experienced Cloud & Infrastructure Manager who combines strong
hands-on AWS and/or Microsoft Azure experience with a solid understanding of IT
infrastructure and operational environments.

The ideal
candidate will have experience designing, implementing, maintaining and
supporting cloud and infrastructure systems within a manufacturing, production,
warehouse or distribution-centre environment. This is not a purely
management-focused role, the successful candidate must understand the
technology at an operational level and be comfortable working with technical
teams, vendors and business stakeholders.

The role will be
responsible for ensuring that cloud and infrastructure environments are reliable,
secure, scalable, cost-effective and fit for a high-availability operational
environment.

Key
Responsibilities

• Design, implement and maintain AWS
  and/or Azure cloud environments.
  
• Manage and support hybrid
  environments incorporating cloud and on-premises infrastructure.
  
• Ensure infrastructure and cloud
  platforms are highly available, reliable and scalable.
  
• Maintain systems supporting manufacturing,
  production, warehouse or distribution-centre operations.
  
• Work closely with operational and
  business teams to ensure technology supports critical business processes.
  
• Monitor infrastructure, cloud
  platforms, networks and systems and proactively identify potential issues.
  
• Implement monitoring, alerting,
  performance management and capacity planning.
  
• Manage infrastructure upgrades,
  migrations, implementations and technology improvements.
  
• Ensure appropriate backup, disaster
  recovery and business continuity capabilities are in place and regularly
  tested.
  
• Apply security, patching,
  vulnerability management and configuration-hardening practices across
  infrastructure and cloud environments.
  
• Manage cloud costs and identify
  opportunities for cost optimisation, rightsizing and improved resource
  utilisation.
  
• Work with technology vendors, service
  providers and cloud providers.
  
• Investigate recurring infrastructure
  issues and drive root-cause resolution.
  
• Support incident management and
  participate in major incident resolution when required.
  
• Develop and maintain infrastructure
  standards, documentation and operational procedures.
  
• Ensure infrastructure changes are
  properly planned, implemented and controlled.
  
• Provide technical guidance and
  leadership to infrastructure and technical teams.
  
• Contribute to technology strategy,
  infrastructure roadmaps and continuous improvement initiatives.
  

Important
Candidate Profile

The ideal
candidate is not simply an Infrastructure Manager who oversees a team.

We are
specifically looking for someone who has strong AWS and/or Azure experience and
has personally been involved in setting up, implementing, maintaining and
supporting these environments. Experience in a manufacturing,
production, warehouse or distribution-centre environment is particularly
important, as the infrastructure must support operationally critical systems
where uptime, reliability, connectivity and rapid issue resolution are
essential.

Candidates coming
purely from traditional infrastructure management, with limited practical cloud
experience, would not be suitable.

Requirements

Essential
Experience

• 7–10 years' experience in
  infrastructure and/or cloud environments.
  
• Strong hands-on experience with AWS
  and/or Microsoft Azure.
  
• Proven experience setting up,
  implementing and maintaining cloud and infrastructure environments, rather
  than only managing them at a high level.
  
• Experience working in a manufacturing,
  production, warehouse, logistics or distribution-centre environment is
  highly desirable and will be a key consideration.
  
• Experience supporting
  business-critical operational systems in environments where availability
  and reliability are essential.
  
• Strong understanding of hybrid
  infrastructure — cloud and on-premises.
  
• Experience with infrastructure
  monitoring, performance optimisation and capacity planning.
  
• Experience with security,
  vulnerability management, patching and infrastructure hardening.
  
• Experience with disaster recovery and
  business continuity.
  
• Experience managing cloud costs and
  implementing cost-optimisation initiatives.
  
• At least 3–5 years' leadership or
  people-management experience.
  
• Strong vendor and third-party
  service-provider management experience.
  
• Experience working with IT
  service-management processes and frameworks.
  

Technical
Knowledge

Strong knowledge
in several of the following areas:

• AWS
  
• Microsoft Azure
  
• Cloud infrastructure architecture
  
• Hybrid cloud environments
  
• Networking and connectivity
  
• Windows / server infrastructure
  
• Storage and data management
  
• Virtualisation
  
• Monitoring and alerting
  
• Backup and disaster recovery
  
• Cybersecurity and infrastructure
  hardening
  
• Identity and access management
  
• Infrastructure automation
  
• Cloud cost management / FinOps
  
• ITIL / IT service management
  
• Business continuity
  
• Vendor management
  

Qualifications

• Grade 12 / National Senior
  Certificate
  
• Degree or Diploma in Information
  Technology, Computer Science or a related field preferred.
  
• Relevant AWS or Azure certifications
  advantageous, including:
  
• AWS Cloud Practitioner
  
• AWS Solutions Architect Associate /
  Professional
  
• Microsoft Azure Fundamentals
  (AZ-900)
  
• Microsoft Azure Administrator
  (AZ-104)
  
• Designing Microsoft Azure
  Infrastructure Solutions (AZ-305)
  
• ITIL V4 Foundation advantageous.
  
• COBIT, FinOps, NIST/CIS or
  related certifications advantageous.