Internal B2B Sales Assistant

A client in the retail and wholesale sector is seeking a dynamic, detail -oriented on -site Internal Sales Assistant. In this role, you will be the backbone of the sales team, managing client inquiries, processing orders, and ensuring a seamless experience for both everyday retail customers and large -scale wholesale partners.

Key Responsibilities:

• Sales & Order Management: Process incoming retail and wholesale orders accurately via email, phone, and our ERP/CRM system.
  
• Customer Support: Serve as the primary point of contact for wholesale B2B clients and retail customers, handling inquiries, stock checks, and pricing quotes.
  
• Account Maintenance: Build and maintain strong relationships with existing wholesale accounts, ensuring timely reorders and updates.
  
• Logistics Coordination: Liaise with the warehouse and logistics teams to track shipments and ensure on -time delivery.
  
• Sales Collateral Support: Assist in preparing sales presentations, quotation templates, and wholesale price lists.
  
• Assist in updating digital wholesale catalogues and line sheets.
  

• 1–3 years of experience in internal sales or sales support.
  
• Experience dealing with both retail and B2B/wholesale is a major plus.
  
• Experience in Graphic Design would be highly advantageous.
  
• Minimum of a Matric/ Grade 12.
  
• Proficiency with CRM/ERP software and Microsoft Office (especially Excel).
  
• Experience with Adobe Creative Suite (Illustrator, Photoshop, InDesign) or Canva would be advantageous.
  
• Strong verbal and written communication skills for professional B2B correspondence.
  
• Ability to multitask, prioritise urgent orders, and keep meticulous records.
  
• A proactive attitude when resolving delivery delays, stock discrepancies, or client issues.
  
• An eye for detail, aesthetics, and clean presentation.