International Freight & Customs Manager

This is a key operational role within the logistics function, responsible for end-to-end management of international freight from manufacturing origins in China (and other locations) to distribution centres and Amazon Fulfilment Centres across primary markets — the United States, Canada, United Kingdom and European Union.

The successful candidate will own the full shipping lifecycle: from coordinating factory loadings and export documentation, through freight bookings via Amazon Global Logistics (AGL) and third-party freight forwarders, to ensuring on-time arrival, customs compliance and accurate reporting across internal systems including Monday.com and SAP ByDesign.

The Person our client is Looking For

They need someone who thrives on problem solving, brings energy and proactivity to everything they do, and who is laser-focused on getting things done. They want a pragmatic, resilient operator who makes smart decisions under pressure, communicates clearly and proactively, and keeps the supply chain moving.

Key Responsibilities

1. International Freight Management

• Manage international freight bookings from factories in China (and other manufacturing locations) to distribution centres in main markets (US, Canada, UK, EU).
• Optimise international supply chain routes and container utilisation to minimise cost per unit.
• Coordinate factory loadings at origin, ensuring all necessary export and import documentation is in place and accurate.
• Monitor international transit in real time; proactively resolve issues including delays, route changes and capacity constraints.
• Work closely with the account manager and other freight providers to understand network operating efficiency, capacity issues, and any threats to shipping timelines before making shipment plans and bookings.

2. Amazon Global Logistics (AGL) — China to Amazon FCs

• Serve as the primary point of contact for the Amazon Global Logistics (AGL) account manager.
• Lead the management and implementation of the AFG shipping plan:
  - Work closely with finance and order merchandisers to align timing of the shipping plan so stock arrives in key markets at the right time.
  - Ensure timely and complete booking of all AGL shipments.
  - Maximise container utilisation to minimise cost per unit shipped.
• Manage and monitor AGL shipments from China direct into Amazon FCs and Amazon Upstream / AWD.
• Continuously understand and improve the process for AGL bookings, communications, cost management and shipment tracking.
• Manage delivery communications with all relevant AFG internal teams.

3. Customs Compliance Documentation

• Ensure full compliance with international regulations and customs requirements across all shipping lanes.
• Maintain a high standard of customs documentation accuracy to prevent delays or penalties.
• Build and maintain AFG's knowledge pool and process documentation around international freight and Amazon logistics.

4. Systems, Reporting Data

• Maintain critical path shipping milestones on Monday.com accurately and in a timely manner.
• Manage and maintain Shipping decision and booking files or dashboards to keep internal stakeholders accurately informed of shipment details and status.
• Learn and become competent in SAP ByDesign (ERP system)

- Oversee accurate implementation of logistics data input into ByDesign.

- Pull and analyse data from ByDesign to drive process improvements.

5. Collaboration & Stakeholder Management

• Work closely with the AFG supply chain team and manufacturing partners to proactively manage and minimise discrepancies.
• Efficiently manage rebookings, consolidations and other preferred solutions when disruptions arise.
• Maintain and advance the AFG knowledge pool and process documentation around international freight and Amazon global logistics.

Technical Experience

• 3+ years of Amazon Seller Central experience, preferably in a logistics or operations capacity.
• 2+ years of direct experience making Amazon Global Logistics (AGL) shipment bookings.
• Demonstrable understanding of international freight, customs clearance and import/export documentation.
• Experience with Monday.com is preferred; training will be provided if not.
• Familiarity with ERP systems is beneficial (SAP ByDesign experience is a plus).

Character & Mindset

• A problem solver and doer — someone who is energised by challenges and focuses on solutions, not obstacles.
• Proactive and communicative — you raise issues early, keep stakeholders informed, and never leave people guessing.
• High attention to detail with accuracy you can stand behind — you learn quickly from any mistakes.
• A team player who thrives in a collaborative, fast-moving environment.
• Growth-oriented — you enjoy learning, improving processes, and making things bigger and better.
• Intellectually curious about your field — you stay current through industry podcasts, LinkedIn, trade media and other sources.
• Resilient and calm under pressure — you make good decisions when things don't go to plan.

Communication

• Strong written and spoken English — you communicate clearly and professionally with internal teams, account managers and external partners.