Jotform Developer & Administrator

Jotform Development

• Create, edit and maintain Jotform forms.
  
• Develop forms based on business requirements and existing business processes.
  
• Configure conditional logic to create dynamic and user-friendly forms.
  
• Set up required fields, validations and calculations where applicable.
  
• Configure automated emails and notifications.
  
• Assist with developing approval processes and digital workflows.
  
• Test forms before implementation.
  
• Troubleshoot basic form and workflow issues.
  
• Make amendments, updates and enhancements to existing forms.
  
• Ensure consistency across forms in terms of layout, terminology and functionality.
  

Workflow & Process Development

• Assist with converting manual processes into digital Jotform workflows.
  
• Review existing processes and identify opportunities for automation.
  
• Work with stakeholders to understand their information and process requirements.
  
• Recommend improvements to existing forms and workflows.
  
• Identify opportunities to reduce unnecessary emails, paperwork and manual spreadsheet capturing.
  
• Develop practical digital solutions that make processes easier for employees and managers.
  
• Proactively identify repetitive administrative tasks that could be automated.
  
• Stay up to date with new Jotform features and functionality.
  
• Experiment with new platform capabilities and identify potential business applications.
  
• Build knowledge of Jotform best practices and digital workflow solutions.
  

Jotform Administration

• Maintain the organisation's Jotform forms, folders and digital environment.
  
• Keep the Jotform environment organised and up to date.
  
• Assist with managing form access and user permissions.
  
• Maintain naming conventions and version control.
  
• Archive obsolete forms and workflows.
  
• Monitor forms and workflows to ensure they remain functional.
  
• Maintain basic documentation relating to forms, workflows and processes.
  

Data & Reporting

• Monitor Jotform submissions for completeness and accuracy.
  
• Extract and organise submission data.
  
• Assist with preparing basic reports and dashboards where required.
  
• Identify and escalate data quality issues.
  
• Support HR and management with information generated through Jotform.
  
• Assist with maintaining accurate and reliable digital records.
  

User Support

• Assist employees and managers with Jotform-related queries.
  
• Provide guidance to users on completing digital forms.
  
• Investigate and resolve basic user issues.
  
• Assist users with understanding Jotform processes and workflows.
  
• Escalate complex technical issues when required.
  
• Support end-user testing of new forms and functionality.
  
• Gather user feedback and assist with implementing improvements.
  

Requirements

• Grade 12 / National Senior Certificate.
  
• Diploma or certificate in Information Technology, Information Systems, Software/Web Development, Business Process Management or a related field would be advantageous.
  
• Experience
  
• 1–2 years' experience in form development, workflow development, digital process automation, systems administration or a similar environment would be advantageous.
  
• Basic practical experience using Jotform is required.
  
• Experience with another low-code/no-code form or workflow platform may also be considered.
  
• Exposure to digital process automation or business process improvement would be advantageous.
  

• Jotform form development.
  
• Conditional logic.
  
• Field validation.
  
• Calculations.
  
• Workflow configuration.
  
• Automated notifications.
  
• Form testing.
  
• Basic troubleshooting.
  
• Access permissions.
  
• Data extraction.
  
• Basic reporting.
  
• Microsoft Office, particularly Excel.
  

• Jotform form design and development
  
• Workflow and process automation
  
• Business requirements analysis
  
• Conditional logic, validation and calculations
  
• Technical troubleshooting
  
• Platform administration
  
• Access control and permissions
  
• Version management
  
• Data quality and extraction
  
• Basic reporting
  
• Process documentation
  
• Continuous improvement