Job Description

Hello Future Junior Claims Assessor,  

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Analyse, provide assistance and guidance to team leaders and assessors with the technical aspects of claims.
• Ensuring adherence to organisational best practice and legislative requirements.
• Accurate assessment, investigation and validation of complex long-term insurance claims/ claims with high value in accordance with the goals, objectives, processes and standards of the organization in order to meet customer.  These claims include funeral and death.
• Taking ownership of queries and ensuring they are resolved timeously and effectively
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Providing effective, efficient and professional service to all our customers and branches, both telephonically and through written correspondence.
• Assist with system and process development.
• Teamwork to meet service and quality standards. 

You will be an ideal candidate if you have:

• Grade 12.
• Suitable tertiary qualification.
• At least 2 years’ experience in risk claims which must include experience in funeral and death.
• Experience in identification of managing claims fraud.
• Long-term insurance industry and product knowledge.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong knowledge of insurance financial regulations and accounting principles

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.