Junior Inbound Reservations Consultant (FIT)

Join the dynamic team at Thompsons Africa as a Junior Inbound Reservations Consultant based in Durban.

This entry-level position offers a fantastic opportunity to develop your skills within a leading destination management company specializing in South and Southern Africa.

Key Responsibilities:

• Assist with FIT reservations and quotations
• Prepare accurate and competitive travel itineraries and costings
• Liaise with suppliers, including hotels, lodges, transport providers, and activity operators
• Manage booking confirmations, amendments, and cancellations
• Ensure all reservations are captured accurately and timeously on the system
• Maintain excellent communication with internal teams, customers, and suppliers
• Support Reservations Consultants with administrative and operational tasks
• Ensure deadlines are met, and service delivery standards are maintained

This role is perfect for an individual passionate about travel, and committed to delivering outstanding travel experiences.

Qualification:

• Grade 12 or equivalent completion required
• Post-secondary qualification in travel, tourism, or a related field is a plus

Experience:

• Previous experience in inbound tourism or tour operating, customer service, or related fields
• Knowledge of South and Southern Africa destinations will be advantageous
• Experience working within reservations systems will be advantageous
• An understanding of FIT travel planning will be advantageous

Skills and Attributes:

• Excellent communication and interpersonal skills
• Organized and detail-oriented with the ability to handle multiple tasks and to work under pressure
• Customer-focused with a positive attitude and willingness to support team members
• Computer literate
• A passion for travel and an interest in South and Southern African destinations
• Ability to work independently and as part of a team
• Positive attitude and a hunger to learn and develop

Working in a vibrant culture-centric company.

Many learning and growth opportunities means this is a career, not just a job!

Work hard, play hard. We love celebrating successes together!