The Internal Recruiter is responsible for delivering end-to-end recruitment across the BPO
environment, including high-volume frontline hiring, specialist and leadership recruitment,
and niche talent acquisition for IT, Automation, and AI-enabled roles. The role supports both
operational scale and strategic transformation by ensuring access to future-fit talent aligned
with business growth and digital enablement initiatives.
KEY RESPONSIBILITIES
1. High-Volume BPO Recruitment
- Manage bulk recruitment for call center agents across multiple campaigns and lines of
business.
- Deliver recruitment within aggressive timelines while maintaining quality, compliance, and
attrition control.
- Partner with Operations, Workforce Management, and Training to align hiring with capacity
planning.
- Coordinate mass interviews, assessment centers, and onboarding pipelines.
- Building Quality Pipelines for volume hires and specialist positions
2. Specialist, Management & Executive Recruitment
- Lead recruitment for specialist BPO roles including QA, WFM, Trainers, Team Leaders,
Operations Managers, and support functions.
- Manage end-to-end recruitment for middle management, senior leadership, and executive
roles.
- Conduct structured, competency-based interviews.
3. IT, Automation & AI Recruitment
- Recruit for IT, Automation, AI, and digital transformation roles.
- Collaborate with IT and Digital teams to define technical requirements.
- Translate technical needs into effective sourcing strategies.
4. Recruitment Lifecycle Management
- Draft and maintain job descriptions.
- Source candidates via ATS, job boards, LinkedIn, referrals, and headhunting.
- Manage screening, interviews, offers, and onboarding coordination.
5. Stakeholder Management
- Act as a recruitment partner to hiring managers.
- Provide talent market insights and recruitment reporting.
6. Compliance & Reporting
- Ensure compliance with labor legislation and internal policies.
- Track recruitment metrics including time-to-fill and quality-of-hire.
Requirements
Qualifications:
- Matric Certificate / NQF 4
- HR degree or relevant
Experience:
- 2–5+ years recruitment experience in a BPO or call center environment.
- Proven high-volume recruitment experience.
- Experience recruiting specialist, management, executive, IT, Automation, and AI roles.
KEY COMPETENCIES
- Strong stakeholder management skills.
- Knowledge of BPO operations and digital transformation.
- Ability to manage multiple recruitment streams.
- Data-driven and adaptable mindset
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