Junior Training Content Designer

We are looking for a creative and detail -oriented Training
Content Designer to join our Learning & Development team. The successful
candidate will support the design and development of engaging training
materials that help contact center baes build the knowledge and skills required
to deliver excellent customer service.

This role is ideal for someone passionate about learning
design, content creation, and improving learner engagement.

Requirements

Key Responsibilities

·       Design and
develop training materials including PowerPoint presentations, learner guides,
job aids, and facilitator guides

·       Convert
operational processes and policies into clear, easy -to -understand training
content

·       Assist in
developing onboarding, refresher, and upskilling training programs

·       Create
assessments, quizzes, and scenario -based learning activities

·       Update and
maintain training materials when processes or systems change

·       Collaborate with
trainers, QA teams, and operations to identify training needs

Requirements

Minimum Requirements

·       Matric (Grade 12)
– Essential

·       Diploma or
qualification in HR, Training & Development, Education, Communications, or
Instructional Design – Advantageous

·       12 months’
experience in a training, or content development environment - Preferred

·       Strong writing,
content design, and attention to detail

·       Proficiency in
Microsoft PowerPoint, Word, and Excel

Key Competencies

·       Training content
development

·       Instructional
design fundamentals

·       Communication and
writing skills

·       Planning and
organization

·       Stakeholder
collaboration

Benefits

Why Join Us?

·       Opportunity to
grow within Learning & Development

·       Work in a
fast -paced contact center environment

·       Contribute to
developing high -performing customer service teams