Luxury Villa & Accommodation Manager

Luxury Villa & Accommodation Manager (Live-in preferred)

Benguela Cove Lagoon Wine Estate, Walker Bay, Hermanus

About Us

Benguela Cove is a five-star wine estate on the Walker Bay coast, with twelve luxury villas and Benguela Manor at its heart. We need a manager who runs the whole accommodation business, from the booking to the final inspection, and who will not let a standard slip.

You will own both the guest journey and the revenue. Every villa will be flawless before the guest arrives, every booking handled with precision, and every departure leaves a reason to return.

What you will do

• Manage all bookings and the full reservations process for the villas and the Manor, including enquiries, confirmations, payments, deposits and guest communication.


• Run RoomRaccoon day to day, with accurate rates, availability, add-ons and reporting.


• Drive occupancy, direct bookings and revenue, working alongside our sales and travel trade team.


• Own housekeeping, presentation and maintenance across every villa, with daily inspections and a pre-arrival inspection before every check-in.


• Lead, train and hold accountable the housekeeping, grounds and guest services teams.


• Design arrivals, welcome touches and special-occasion moments that guests remember.


• Resolve guest issues personally and immediately, and protect our five-star reviews.


• Manage budgets, suppliers and maintenance schedules.

What you bring

• At least five years managing luxury villas, five-star hotels, lodges or private reserves, with at least two years leading a team.


• Strong command of property management and booking systems. RoomRaccoon experience is an advantage.


• Computer literacy to match: Excel, email and reporting at ease.


• A track record of five-star ratings and an exacting standard of cleanliness and presentation.


• Commercial sense, with confidence in occupancy, rates and revenue.


• The ability to lead with authority and warmth, and to keep good people.


• Wine interest and knowledge, or the appetite to build it. 

What we offer

• A competitive monthly salary, plus a performance bonus linked to guest ratings and villa revenue.


• Live-in accommodation on the estate.


• Estate benefits including wine, dining, and the Pirate Adventure Golf and Splash Park.


• The chance to lead one of the Western Cape's most ambitious villa portfolios.