Manager - Change EPMO.Commercial Operations SA

The change manager will:

• Lead change management activities for PMO Delivery Methodology for projects & Governance changes
• Assess the impact of PMO changes 
• Support PMO communication efforts 
• Change management of Agile way of work Transformation
• Project Driven Change management

PMO Delivery methodology for projects & Governance Change Management

• Facilitate the development of the communication material for the PMO Delivery methodology
• Ensure new PMO Project resources is informed in detail on the way of work in PMO and coached to ensure understanding of processes
• Constantly review the proficiency of the Business and PMO Teams on the agreed Delivery Methodology (in the execution of all projects) to ensure projects are delivered timeously, cost-effectively and within MTN quality standards
• Ensure Delivery Methodology changes are communicated as and when a need is identified
• Embed cross functional collaboration and coordination on all projects; particularly commercial & technology etc.
• Ensure all resources in business areas are will consistently kept up to date on the Delivery methodology 
• Ensure the alignment of the operating governance structures at MTN SA aligns to the implementation and delivery of delivery methodology of MTN Group to ensure seamless, coordinated and effective monthly cadence.
• Foster adherence to the agreed MTN SA Governance framework though Change Management 
• Develop new and effective ways to communicate, train and measure effectiveness across business
• Support PMO Delivery Methodology training efforts - Provide input, document requirements and support the design and delivery of programs.

PMO Change management 

• Conduct impact analyses of any planned PMO Change, assess change readiness 
• Identify the impacted stakeholders and compile a stakeholder list
• Compile communication plan for approval 
• Ensure all PMO Changes wrt governance, methodology, standards & templates are communicated throughout the organisation to all stakeholders as and when needed.
• Execute on the approved change plan

PMO Change Communication

• Support the design, development, delivery and management of communications. Including Launch readiness communication to internal Stakeholders
• Facilitate the compilation of communication of any PMO changes
• Ensure communications are approved by GM PMOinvestments. Enable Facilitate distribution of the PMO communications to identified business stakeholders

Change management of Agile way of work, by:

• Providing communication forums for people to share common goals and interests, share personal experiences, solve challenges and interact frequently.
• Promoting learning by enabling open communication, mentoring, coaching.
• Enabling Knowledge Management by facilitating interactions and identifying solutions to common issues. Also providing a process to collect and evaluate proven practices. 
• Enabling collaboration by encouraging the free flow of ideas and exchange of information across groups.
• Facilitating the generation of new knowledge by helping practitioners transform their practice to accommodate changes in needs and technologies.

Project Driven change management:

• Co-ordinate agreed project-driven Change Management initiatives across the Company
• Ensure effective Launch Management is identified to reduce the number of projects ‘failures’
• Ensure the alignment of people, process and system changes associated with our company-wide change portfolio to reduce implementation risk around launches, speed adoption of new products and services, embed new behaviours faster and so significantly increase our chances of realising the intended benefits from our investments 

• On priority projects, facilitate a commercial launch readiness communication to all stakeholders to ensure internal business stakeholders are kept up to date on implementations

   

• Additional responsibilities may include:
• Complete change management assessments
• Identify, analyse and prepare risk mitigation tactics
• Identify and manage anticipated resistance
• Consult and coach project teams
• Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Support and engage senior leaders
• Coach managers and supervisors
• Coordinate efforts with other specialists
• Integrate change management activities into project plan
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues
• Define and measure success metrics and monitor change progress
• Support change management at the organizational level

Education: 

• Minimum 3-year degree/diploma in Commerce or a relevant discipline
• Fluent in English

Global Experience Standards:

• Minimum of 6 years’ experience 
• Formal mentorship or coaching certification is essential
• Solid working experience in Business analytics and Design thinking approaches are essential 
• Experience in programme management is essential 
• Previous experience in Transformational change projects is essential
• A solid understanding of how people go through a change and the change process
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Track record of established and strong relationships
• Ability to influence others and move toward a common vision or goal
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Understanding of organizational issues and challenges are essential
• Working knowledge of project management approaches, tools and phases of the project lifecycle is essential
• Experience in a telecommunications environment is advantageous but not essential