Manager: Credit Risk Early Collections

Requisition and Talent Acquisition Consultant Details

REQ 132699  -  Twanette Coetser

Pipeline Advert 

Location and Cluster

Total Business Banking and Retail -  CDR - Risk Collection 

Sandton, Gauteng 

Career Stream

Leadership Pipeline

Manage Self Professional

Manager Credit Risk Early Collections

Job Purpose

We are looking for a Manager Credit Risk Early Collections (without direct reports) to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.


• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.


• Managing and preparing portfolio review presentations based on Management Information Systems (MIS).


• Implement sound credit risk management by providing advice on specialized credit risk matters to sales.


• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.


• Provide feedback daily/weekly/ monthly


• Meet clients' expectations by resolving queries within turnaround times.


• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.


• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.


• Sharing knowledge with all stakeholders.


• Manage own efficiency by drafting and implementing team's strategies.


• Enhance processes by constantly seeking innovative improvements to the credit systems.


• Adapt to changes in Legislation by enforcing the compliance to the changes.


• Address issues raised in culture surveys by participating in the development and implementation of action plans.


• Create a client service culture through various required interventions.


• Support and encourage staff to participate and support corporate responsibility initiative.


• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.


• Generate innovative ideas and share knowledge.

Minimum Experience Level

• Minimum 5 years' experience in a Credit role in a Banking environment 


• Minimum 5 years' experience collecting Arrears or Excess accounts

Preferred Qualification

• Successfully compelted NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge