Manager: Deceased Estate Administration

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Job Summary

The incumbent is accountable for coordinating team activities and managing the administration of deceased estates, ensuring effective problem resolution, customer satisfaction, compliance, and the handling of complex cases.
This role is accountable for the delivery of defined services, solutions, or practices within a business or functional area. The incumbent applies subject matter expertise and operational insight to implement plans, optimise processes, and ensure quality execution. The role requires effective coordination, stakeholder engagement, and the ability to lead teams or initiatives that contribute to business performance and customer satisfaction.

Job Description

KEY FOCUS AREAS

• Allocate estates to experienced Administrators and oversee asset sales or rentals to secure optimal value for beneficiaries, following client or Master of the High Court instructions.

• Stay updated on Fiduciary industry and Estate Act knowledge by reviewing all legal department communications.

• Review new files for accuracy before accepting executor appointments, ensuring assets can be managed cost-effectively and in beneficiaries’ best interests, including investments and fixed property.

• Ensure estate administrators maintain timely insurance coverage and manage property collections efficiently.

• Evaluate and approve or decline advances and distributions per client needs and estate mandates, ensuring a second approval where required.

• Handle complex estate cases and complaints, escalating to the Regional Manager when necessary.

• Ensure compliance with statutory and company administrative requirements.

• Coordinate monthly management reports and interpret estate information to meet income targets.

• Prevent fee write-backs due to negligence or policy breaches.

• Delegate administrative tasks to support staff, including estate renunciations and finalized estate queries.

Strategy Formulation and Execution

• Implement business plans and operational strategies aligned to defined objectives.

• Translate strategic goals into team-level actions and delivery milestones.

• Monitor execution progress and escalate risks or issues as required.

Customer Primacy

• Use customer feedback and insights to improve service delivery.

• Support initiatives that enhance customer experience and satisfaction.

• Collaborate with teams to ensure consistent and responsive customer service.

Sustainable Growth

• Contribute to growth initiatives through effective delivery and performance management.

• Monitor financial and operational metrics to ensure sustainable outcomes.

• Support investment decisions through analysis and reporting.

Client-Driven Innovation and Change

• Identify opportunities for process improvement and innovation.

• Support change initiatives and ensure team readiness and adoption.

• Apply lessons learned to improve future delivery and outcomes.

Leading Talent

• Develop team capabilities through coaching, training, and performance management.

• Foster a collaborative and inclusive team culture.

• Manage individual and team performance to support business goals.

Operational Effectiveness

• Execute operational plans with clear KPIs and performance measures.

• Optimise processes for efficiency, quality, and customer alignment.

• Resolve operational issues and ensure continuity of service.

Digital Adoption

• Promote the use of digital tools and platforms to enhance delivery.

• Identify opportunities for automation and digitisation.

• Support digital transformation initiatives within the team.

Good Governance, Risk and Compliance

• Implement governance and compliance frameworks in daily operations.

• Monitor and manage risks, ensuring adherence to regulatory requirements.

• Support audit readiness and reporting.

Data Monetisation

• Use data to inform decisions and improve performance.

• Ensure data quality and relevance for reporting and insights.

• Apply analytics to identify trends and opportunities.

Stakeholder Management

• Build and maintain effective relationships with internal and external stakeholders.

• Align delivery with stakeholder expectations and business priorities.

• Communicate progress, risks, and outcomes clearly and consistently.

Bachelor`s Degrees and Advanced Diplomas: Commerce, Bachelor`s Degrees and Advanced Diplomas: Estate and Trust Management, Bachelor`s Degrees and Advanced Diplomas: Finance and Investment Management, Bachelor`s Degrees and Advanced Diplomas: Law

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised