Network Support Engineer

Requirements

• 2+ years of hands-on experience supporting enterprise network infrastructure.
  
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
  
• Experience with console connections and network device installation.
  
• Familiarity with structured cabling and patch panels.
  
• Ability to follow technical instructions accurately and work within documented procedures.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent communication skills and ability to work effectively with remote technical teams.
  
• Ability to work independently at customer sites.
  
• Willingness to travel to customer locations when required.
  

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
  
• Laptop (with console software like PuTTY) and proper console drivers
  
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
  
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
  
• Console cable - RJ45-to-USB-C
  
• Console cable - RJ45-to-mini-USB
  
• Multimeter (to check power output if needed)
  
• Laptop – MS Teams, Zoom, Putty ,Webex
  
• Cat5 cable (Straight 1, Crossover cable 1)
  
• 4G Connection Dongle
  
• Basic Screwdriver Kit
  
• PPE Kits.
  

• Cisco CCNA or equivalent networking certification.
  
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
  
• Experience working in data centers or enterprise network environments.
  
• Familiarity with ITIL processes and ticketing systems.
  

• Proficient in English Language
• Network Device Installation
  
• Hands & Feet Support
  
• Rack & Stack
  
• Structured Cabling
  
• Console Access
  
• Switches, Routers & Firewalls
  
• Basic Network Configuration
  
• Hardware Troubleshooting
  
• Communication & Customer Service
  
• Documentation & Reporting