Networking and Observability Platform MS Engineer (L3)

As a Networking Managed Services Engineer, you will lead in
providing exceptional managed services to our clients. Your day will revolve
around proactively identifying and resolving technical incidents and problems,
ensuring our clients meet all service level agreement (SLA) conditions,
identify root cause of critical incidents and implement solutions for problems
identified. 

Requirements:

• Proven skills and knowledge of Ansible and
  Python is essential. 
  

• Proven
  working knowledge of utilizing monitoring tooling to troubleshoot and
  recognise event/incident patterns. 
  

• Working
  knowledge of Cisco and Aruba switching technologies. 
  

• Working
  knowledge of enterprise wi-fi technologies (at least one of the following
  is essential – Cisco, Aruba, Meraki). 
  

• Proven
  understanding of firewall technologies, policies and best practices. 
  

• Ability
  to create and provide monitoring and related system documentation and
  diagrams. 
  

• Implement
  and/or participate in change management procedures for monitoring system
  architecture changes. 
  

• Document
  network areas to develop network monitoring system diagrams. 
  

• Ensure
  monitoring systems are secure and operational. 
  

• Proven
  understanding of SD-WAN technologies, Fortigate, Cisco, Meraki. 
  

• Identify
  and investigate risk and vulnerability issues relating to monitoring
  platforms deployed. 
  

• Assist
  in developing and maintaining standards and procedures (such as naming
  conventions). 
  

• Participate
  in security investigations and audits. 
  

• Review
  client network policies and recommend monitoring platform changes to match
  requirements. 
  

• Proven
  experience with deploying network monitoring systems. 
  

• Working
  understanding of security principles and design. 
  

• Excellent
  customer service skills. 
  

• Ability
  to work independently with minimal supervision. 
  

• Prepare
  monthly work status reports especially relating to governance. 
  

• Advanced
  Cisco/Aruba/Meraki network and SDWAN device management skills. 
  

• Understanding
  of installing, configuring, and troubleshooting networking equipment
  methodology. 
  

• Understanding
  of Layer-2 switching, VLANs, and access lists. 
  

• Working
  understanding of routing protocols: OSPF, EIGRP (advantageous). 
  

• Understanding
  of OSI Model, TCP/IP protocol suite. 
  

• Advanced
  understanding of IP addressing and subnetting, routing concepts. 
  

• Proven
  experience in building and managing Linux physical and virtual
  machines 
  

• Proven
  experience in deploying application packages in a Linux environment 
  

• Understanding
  of the implementation of SNMP on devices for network management. 
  

• Perform
  troubleshooting between sites and on-net. 
  

• Proven
  understanding of enterprise-level network design and
  implementations. 
  

Advantageous Skills: 

• Proven
  understanding of CISO and Fortinet SDWAN. 
  

• Knowledge
  of incident management systems. 
  

• Experience
  within Managed Services environments and teams. 
  

• Familiarity
  with ticketing tools (Service Now, 4Me/Xurrent). 
  

Academic Qualifications: 

• Diploma,
  degree, or relevant qualification in IT/Computing (or equivalent work
  experience). 
  
• NETSCOUT
  Certified Intermediate – Required 
  

• NETSCOUT
  Certified Associate – Required 
  

• NETSCOUT
  Specialist: nGeniusONE - Required 
  

• Proven
  working knowledge of enterprise monitoring tools (NetScout, LogicMonitor,
  Prometheus, Grafana) – Essential 
  

• Proven
  experience in producing monthly networking status and statistics reporting
  – Essential 
  

• Proven
  experience in utilizing network monitoring tools for governance, asset
  tracking and management - Essential 
  

• CCNA
  Enterprise - Essential 
  

• CCNP
  Enterprise - Advantageous. 
  

• Cisco
  DevNet Associate - Essential 
  

• FortiNet
  NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Advantageous 
  

• ITILv4
  or relevant ITIL certification (Foundation Level) 
  

• Certified
  Wireless Network Professional (CWNP) - Advantageous 
  

• Certified
  Wireless Network Expert (CWNE), CWNA or CWNP – Advantageous