Networking Managed Services Engineer (L2)

As a Networking Managed Services Engineer (L2), you'll take
on a developing engineering role where your main goal is to ensure our clients'
IT infrastructure and systems remain operational. You'll achieve this by
proactively monitoring, identifying, investigating, and resolving technical
incidents and problems. You'll work closely with our clients and internal teams
to ensure that services are restored swiftly, in line with our service level
agreements (SLAs).

Requirements:

• Assist
  in the implementation of IT security measures.
  

• Working
  knowledge of Ansible and Python.
  

• Working
  knowledge of Cisco and Aruba switching technologies.
  

• Working
  knowledge of enterprise wi-fi technologies (at least one of the following
  is essential – Cisco, Aruba, Meraki).
  

• Understand
  firewalls and other network tools.
  

• Provide
  system documentation and diagrams.
  

• Implement
  change management procedures for system architecture changes.
  

• Document
  network areas to develop network diagrams.
  

• Evaluate
  current IT resources and develop security policies.
  

• Ensure
  systems and networks are secure and operational.
  

• Practical
  experience and understanding of SD-WAN technologies, Fortigate, Cisco,
  Meraki.
  

• Identify
  and investigate risk and vulnerability issues.
  

• Assist
  in developing and maintaining standards and procedures.
  

• Conduct
  security investigations and audits.
  

• Review
  client network policies and recommend changes.
  

• Experience
  with deploying network systems.
  

• Basic
  understanding of security principles and design.
  

• Excellent
  customer service skills.
  

• Ability
  to work independently with minimal supervision.
  

• Participate
  in CAB processes for changes.
  

• Familiarity
  with Linux environment and shell scripting.
  

• Security
  administration on switches and routers.
  

• Prepare
  monthly work status reports and update technology-specific documents.
  

• Assist
  in designing and implementing network infrastructure.
  

• Basic
  Cisco device management skills.
  

• Installing,
  configuring, and troubleshooting networking equipment.
  

• Knowledge
  of Layer-2 switching, VLANs, and access lists.
  

• Basic
  understanding of routing protocols: OSPF, EIGRP.
  

• Understanding
  of OSI Model, TCP/IP protocol suite.
  

• IP
  addressing and subnetting, routing concepts.
  

• Switch
  configuration and VLAN setup.
  

• Implement
  SNMP on devices for network management.
  

• Implement
  traffic filters using access lists and route maps.
  

• Perform
  troubleshooting between sites.
  

• Basic
  knowledge of enterprise-level network design and implementation.
  

Advantageous Skills:

• Working
  knowledge of CISO SDWAN.
  

• Working
  knowledge of enterprise monitoring tools (NetScout, LogicMonitor,
  Prometheus, Grafana).
  

• Knowledge
  of incident management systems.
  

• Experience
  with managed services.
  

• Familiarity
  with ticketing tools (Service Now, 4Me/Xurrent).
  

• Working
  knowledge of Infoblox.
  

• Working
  Knowledge of SD-WAN.
  

• Knowledge
  of Cisco and Fortinet support processes.
  

Academic Qualifications:

• Diploma,
  degree, or relevant qualification in IT/Computing (or equivalent work
  experience).
  

• NETSCOUT
  Enterprise nGeniusONE Core - Advantageous
  

• Experience
  with network security and incident response preferred.
  

• CCNA
  Enterprise - Essential
  

• CCNP
  Enterprise - Advantageous.
  

• Cisco
  DevNet Associate - Advantageous
  

• FortiNet
  NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Essential
  

• ITILv4
  or relevant ITIL certification (Foundation Level)
  

• Certified
  Wireless Network Professional (CWNP) - Advantageous 
  

• Certified
  Wireless Network Expert (CWNE) – Advantageous 
  

• CWNA
  or CWNP - Advantageous