Networking Platform and Observability Engineer (L2)

As a Networking Managed Services Engineer (L2), you'll take
on a developing engineering role where your main goal is to ensure our clients'
IT infrastructure and systems remain operational.

Requirements:

• Adhere
  to IT security measures.
  

• Working
  knowledge of Ansible and Python is essential.
  

• Proven
  working knowledge of utilizing monitoring tooling to troubleshoot and
  recognise event/incident patterns.
  

• Understanding
  of Cisco and Aruba switching technologies.
  

• Understanding
  of enterprise wi-fi technologies (at least one of the following is
  essential – Cisco, Aruba, Meraki).
  

• Understand
  firewalls and other network tools.
  

• Provide
  monitoring and related system documentation and diagrams.
  

• Implement
  or participate in change management procedures for monitoring system
  architecture changes.
  

• Document
  network areas to develop network monitoring system diagrams.
  

• Ensure
  monitoring systems are secure and operational.
  

• Understanding
  of SD-WAN technologies, Fortigate, Cisco, Meraki.
  

• Identify
  and investigate risk and vulnerability issues relating to monitoring
  platforms deployed.
  

• Assist
  in developing and maintaining standards and procedures (such as naming
  conventions).
  

• Participate
  in security investigations and audits.
  

• Review
  client network policies and recommend monitoring platform changes to match
  requirements.
  

• Proven
  experience with deploying network monitoring systems.
  

• Basic
  understanding of security principles and design.
  

• Excellent
  customer service skills.
  

• Ability
  to work independently with minimal supervision.
  

• Familiarity
  with Linux environment and shell scripting.
  

• Prepare
  monthly work status reports and update technology-specific documents.
  

• Assist
  in designing and implementing network monitoring infrastructure.
  

• Basic
  Cisco device management skills.
  

• Understanding
  of installing, configuring, and troubleshooting networking equipment
  methodology.
  

• Understanding
  of Layer-2 switching, VLANs, and access lists.
  

• Basic
  understanding of routing protocols: OSPF, EIGRP (advantageous).
  

• Understanding
  of OSI Model, TCP/IP protocol suite.
  

• Understanding
  of IP addressing and subnetting, routing concepts.
  

• Understanding
  of switch configuration and VLAN setup.
  

• Understanding
  of the implementation of SNMP on devices for network management.
  

• Perform
  troubleshooting between sites and on- net.
  

• Understanding
  of enterprise-level network design and implementations.
  

Advantageous Skills:

• Understanding
  of CISO and Fortinet SDWAN.
  

• Knowledge
  of incident management systems.
  

• Experience
  within Managed Services environments and teams.
  

• Familiarity
  with ticketing tools (Service Now, 4Me/Xurrent).
  

Qualifications:

• Diploma,
  degree, or relevant qualification in IT/Computing (or equivalent work
  experience).
  

• NETSCOUT
  Enterprise nGeniusONE Core – or Similar is a requirement
  

• Proven
  working knowledge of enterprise monitoring tools (NetScout, LogicMonitor,
  Prometheus, Grafana) – Essential
  

• Proven
  experience in producing monthly networking status and statistics reporting
  – Essential
  

• Proven
  experience in utilizing network monitoring tools for governance, asset
  tracking and management - Essential
  

• CCNA
  Enterprise - Essential
  

• CCNP
  Enterprise - Advantageous.
  

• Cisco
  DevNet Associate - Essential
  

• FortiNet
  NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - Advantageous
  

• ITILv4
  or relevant ITIL certification (Foundation Level)
  

• Certified
  Wireless Network Professional (CWNP) - Advantageous 
  

• Certified
  Wireless Network Expert (CWNE), CWNA or CWNP – Advantageous