Officer: Market Conduct Oversight

Purpose Statement

• Manage and ensure Capitec’s compliance to relevant legislations and internal policies through identifying, mitigating and controlling risks in an allocated area of accountability.

Experience

MINIMUM:

• 3 Years’ long term / short-term insurance experience, of which one year has to be in a FAIS Representative capacity. 


• Client service experience

IDEAL:

• 3+ Years’ long term / short-term insurance experience, of which one year has to be in a FAIS Representative capacity 


• Experience in a position working with senior stakeholders

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

MINIMUM:

• Customer care and service protocol knowledge 


• Basic regulatory knowledge


• Business and commercial awareness


• Insurance Industry (Long- and short term insurance)


• Risk Industry


• Banking Industry


• Dispute resolution (complaints management)


• Knowledge of FAIS, National Credit Act, Conduct Standards for Banks etc.

IDEAL:

• Long-term insurance 

Skills

Conditions of Employment