A well-established boutique travel agency specialising in high-end, custom African safaris is seeking an experienced, detail-oriented Operations & Administrative Assistant. Backed by an international clientele and a supportive team culture, this is a full-time, permanent role offering flexible core working hours (08h00 – 17h00, Monday to Friday) and a hybrid work setup (3 days in-office, 2 days remote; with the first month in-office for onboarding).
The role focuses on providing essential operational, sales, bookkeeping, and administrative support to consultants and company management, ensuring smooth itinerary execution and accurate financial tracking.
Responsibilities:
Itinerary & Sales Administration: Assist safari specialists by preparing client quotes, drafting itineraries via Safari Portal, making flight / hotel reservations, and managing client files and pre-departure communications.
Financial & Bookkeeping Management: Prepare supplier payments, audit incoming invoices against quoted rates, manage day-to-day accounts payable, and track financial records in MS Excel with upcoming migration to Xero.
Office & Operations Coordination: Oversee general office admin (purchasing supplies, liaising with IT and telecom vendors) and act as a central hub to free up consultants' time.
In-Destination Support & File Management: Handle real-time schedule adjustments or client queries as needed and keep client database records accurate and up to date.
Workflow & General Support: Proactively assist with general operational tasks as required to ensure the smooth, uninterrupted running of the company.
Requirements
Experience: Minimum 2 to 3 years of operational or administrative experience in the travel / safari industry (non-negotiable, knowledge of East/Southern Africa rate structures and flight bookings is advantageous).
Culture & Mindset: Grounded, warm, and proactive team player with high attention to detail, strong problem-solving skills, and a genuine care for delivering exceptional client experiences.
Communication & Judgement: Flawless written and verbal English skills with strong confidence to communicate effectively with clients, suppliers, and internal teams.
Technical Aptitude: Proficient in MS Excel (formulas and basic calculations) and MS Word; prior experience with Safari Portal or Xero is advantageous.
Location & Mobility: Based in Cape Town within commuting distance of the central CBD office (3 days in-office, 2 days remote; first month fully in-office for onboarding).
Benefits
Basic Salary: R20 000 – R28 000 per month (negotiable based on experience).
Work Flexibility: Flexible core working hours (08h00 – 17h00 Monday to Friday) to accommodate traffic and personal responsibilities.
Work Environment: Supportive, inclusive, and relaxed culture and a welcoming environment.
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in South Africa.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in South Africa, connecting you to thousands of jobs fast!
Find the best jobs in South Africa, apply in 1 click and get a job today!