Operations & Client Liaison Officer

Requirements

• Monitor local and international FX markets and prepare daily rates and market updates for clients and internal teams.
  
• Do basic research on currencies, economic indicators and factors that move rates, and escalate unusual movements or trading
  
• points to the manager or trader.
  
• Support FX trade execution within approved mandates, capture trades accurately, and monitor them through to settlement.
  
• Process international payments, liaise with banking partners on confirmations, and investigate failed or delayed settlements.
  
• Handle client and stakeholder queries, onboarding support and service levels.
  
• Apply exchange-control, FICA, AML and KYC requirements, keep compliance records, and escalate concerns.
  
• Prepare invoices and statements, follow up debtors, and complete operational and financial reconciliations.
  
• Keep SOPs, transaction records and audit-ready documentation up to date, and support office administration where required.
  

• Experience in foreign exchange, banking, financial services, international payments, treasury, trade operations, or client service in
  
• a financial environment.
  
• Financial administration and reconciliations.
  
• Strong Microsoft Office and Excel. Advanced Excel is beneficial.
  
• Understanding of FICA, AML, KYC and exchange-control requirements is advantageous.
  
• Trade capture, settlement, cash management and client onboarding are beneficial.
  
• Exposure to Bloomberg, Reuters or similar market platforms is advantageous.
  
• Relevant financial-services qualification or regulatory training is advantageous.