Position:

Operations Executive: Warehousing

Job Description:

To provide strategic, commercial and operational leadership to regional/business unit operations, translating company strategy into clear operational and growth priorities. Drive profitable business growth through new client acquisition, existing account development and effective contract management, while ensuring operational excellence, service quality, cost efficiency and sustainable financial performance. Lead the end-to-end execution of business and operational initiatives, from opportunity identification and contract mobilisation through to service delivery, client retention and cash collection, supported by effective leadership and organisational capability.

Location:

Johannesburg - Adcorp Place

Contract Type:

Permanent

Minimum Requirements:

Experience:

• A minimum of 8 - 12 years management / leadership experience within relevant industry

• Customer Relationship Management

• P&L oversight and management experience essential

• Sound knowledge of industry related legislation an advantage

• CRM system engagement advantageous

Qualification:

• B Degree & Post Graduate Diploma

Additional Requirements:

N/A

Roles and Responsibilities:

Operations Effectiveness, Growth & Service Delivery

 

• Contribute to the development and refinement of the company’s strategy, translating strategic priorities into clear national/regional operational objectives, plans and deliverables.
• Identify and evaluate market, industry and operational trends, risks and opportunities to inform strategic decision-making, growth and future sustainability.
• Develop, implement and monitor the national/regional operating plan, ensuring alignment to strategic objectives and adjusting priorities and interventions as required.
• Lead and oversee national/regional operations to drive effective, efficient and consistent execution of core business processes and service delivery.
• Contribute to and execute growth strategies, identifying opportunities to strengthen market positioning, expand service offerings and achieve agreed growth targets.
• Drive business acquisition and conversion through a structured pipeline of new and existing client opportunities, including prospecting, opportunity qualification, bid/no-bid assessments, commercial proposals, negotiations and contract closure in collaboration with relevant Group functions
• Shape commercially relevant service offerings and flexible solutions aligned to evolving market and client requirements.
• Establish and monitor operational performance measures, driving continuous improvement, business optimisation, best-practice implementation and effective Group system adoption.
• Drive operational excellence through effective performance monitoring, root cause analysis, service recovery and productivity improvement initiatives, ensuring measurable and sustainable operational outcomes.
• Identify and drive the adoption of enabling technologies, automation and analytics to improve operational efficiency, service delivery and commercial performance, ensuring measurable benefits are realised.
• Collaborate across Operations, Sales and relevant Group functions to enable integrated business delivery and contribute strategic and operational insight through relevant EXCO structures.

 

Financial & Commercial Management

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• Take accountability for the achievement of annual financial commitments, including revenue, growth, margin, operating profit and EBITDA objectives.
• Develop and manage annual operating and capital expenditure budgets aligned to approved business plans and financial parameters.
• Monitor financial performance and forecasts, implementing appropriate cost, productivity and margin improvement interventions to achieve financial objectives.
• Drive business optimisation and best-practice initiatives to improve operational efficiency, reduce expenditure and enhance profitability.
• Review and approve client costings, applying appropriate cost-benefit, pricing and commercial principles to deliver competitive solutions and sustainable margins.
• Evaluate the financial viability and full cost-to-serve of new and existing contracts, including staffing, mobilisation, equipment, technology, productivity assumptions and potential commercial risks to support informed pricing and investment decisions.
• Monitor profitability at client, contract and operational level, proactively identifying and addressing margin erosion, scope creep, unbilled services, cost leakage and underperforming contracts.
• Drive effective cash and collections management in collaboration with relevant Group stakeholders, ensuring adherence to agreed targets, financial controls, credit policies and procedures.
• Strengthen financial forecasting, billing accuracy and working capital management, ensuring timely resolution of commercial disputes and adherence to approved financial commitments and delegated authority.

 

Workforce Planning & Resourcing

 

• Determine and implement the appropriate national or regional organisational structure and workforce model required to deliver the strategic and annual operating plan within agreed financial and labour parameters.
• Ensure national or regional operations are appropriately resourced and staffed to deliver strategic, operational and client requirements.
• Develop and drive the national or regional strategy aligned to business growth, operational requirements and future workforce needs.
• Monitor workforce and resourcing effectiveness and implement appropriate interventions to continuously improve capability, capacity and delivery.
• Ensure effective workforce capacity planning, scheduling, skills deployment and supervisory coverage to support operational productivity, contract mobilisation and service delivery continuity.

 

Employee Relations & Labour Compliance

 

• Maintain an in-depth understanding of the national labour relations landscape, legislation, bargaining council requirements and emerging trends, assessing their implications for the business.
• Provide strategic direction on employee and labour relations matters to proactively manage and mitigate business, operational and people-related risk.
• Ensure compliance with applicable labour legislation, regulatory requirements, organisational policies, directives and procedures.
• Establish and maintain effective governance, risk and compliance frameworks and controls to identify and mitigate operational, labour relations and compliance exposure.
• Monitor compliance and governance effectiveness, ensuring appropriate corrective actions are implemented where required.
• Ensure applicable labour, contractual and regulatory requirements are appropriately assessed and addressed during business development, contract mobilisation and ongoing operational delivery, in collaboration with relevant Group specialists.
• Provide oversight of key operational controls, including time and attendance, payroll inputs, overtime, procurement and asset management, ensuring appropriate segregation of duties, exception management and escalation of material risks.

 

Health, Safety & SHEQ Management

• Ensure compliance with applicable health, safety, environmental and quality legislation, standards, client requirements and company policies across national operations.
• Provide leadership oversight of SHEQ performance, ensuring appropriate controls are implemented to identify, manage and mitigate operational health and safety risks.
• Ensure SHEQ requirements are effectively integrated into operational practices, client service delivery and business processes.
• Monitor SHEQ performance, incidents and areas of non-compliance, ensuring appropriate corrective and preventative actions are implemented.
• Promote a strong culture of safety, quality and accountability across national operations.
• Ensure SHEQ risks and requirements are assessed and incorporated into new business proposals, contract mobilisation and operational changes, with appropriate controls and contingency arrangements in place.

 

 

Client Relationship & Contract Management

 

• Own the national/regional implementation and execution of the client sustainability and account management methodology to drive client retention, growth and long-term value.
• Build and strengthen strategic relationships with key clients, partners and industry stakeholders, acting as a senior relationship lead for priority accounts.
• Collaborate with Key Account Managers, and/or relevant Group functions to execute integrated client retention, development and growth strategies.
• Maintain insight into client industry trends, labour legislation and bargaining council developments, proactively assessing and communicating implications for clients and the business.
• Develop commercially sustainable client value propositions and solutions aligned to client needs, profitability objectives and cost models to support account development and growth.
• Drive service delivery excellence against contractual requirements and client expectations, leveraging client feedback and performance insights to strengthen satisfaction, retention and the company’s reputation.
• Oversee the mobilisation and transition of new and renewed contracts, ensuring operational readiness, approved budgets, clear implementation milestones, resource requirements, contractual obligations and client acceptance criteria are effectively managed.
• Monitor key account concentration and client sustainability risks, implementing appropriate retention, recovery or diversification strategies to mitigate material business exposure.
• Proactively manage contract renewals, repricing, scope changes, service disputes and client retention risks to protect commercial sustainability and strengthen long-term client relationships.

 

People Management

• Provide effective leadership to national or regional teams, creating shared commitment to the company’s vision, values, strategy and business objectives.
• Translate business objectives into clear individual and team goals, performance expectations and accountabilities, creating ownership for delivery.
• Drive a high-performance culture through effective performance management, recognition and reward, and timely management of underperformance.
• Attract, retain, motivate and develop a diverse and capable workforce aligned to current and future business requirements.
• Build individual and team capability through coaching, mentoring, training, development opportunities and continuous learning.
• Establish and maintain effective talent and succession plans for critical roles to strengthen internal talent pipelines and ensure continuity of capability.
• Lead organisational change and transformation while fostering a positive, inclusive and collaborative culture that reflects the company’s values.
• Strengthen leadership effectiveness through clear delegation, accountability and performance oversight of operational managers and site leaders, reducing critical role dependencies and ensuring sustainable operational delivery.
• Develop commercial awareness, customer engagement, problem-solving and operational leadership capabilities across management teams to support business growth and performance.