Operations Manager

• Oversee end -to -end operational activities for vessel deliveries, including technical stores, bonded and non -bonded goods, food provisions, cabin stores, deck and engine supplies, and protective coatings.
  
• Plan and coordinate deliveries to vessels in port, anchorage, shipyard, or offshore locations in line with customer schedules and port requirements.
  
• Ensure all customer orders are processed accurately, picked correctly, packed efficiently, and delivered on time.
  
• Manage urgent, short -notice, and last -minute vessel requests while maintaining service quality and cost control.
  
• Monitor daily operational performance and resolve delays, shortages, delivery issues, and service failures quickly.
  

• Oversee warehouse operations, stock control, receiving, picking, dispatch, and inventory accuracy.
  
• Ensure optimal stock levels are maintained for fast -moving marine, technical, and food supply items.
  
• Supervise the handling and storage of Hempel coatings and other regulated or specialized marine products in accordance with safety and manufacturer requirements.
  
• Coordinate transport, port access, launch services, and delivery documentation for vessel supply operations.
  
• Reduce stock losses, wastage, expired goods, and operational inefficiencies.
  

• Work closely with procurement and suppliers to ensure product availability, competitive pricing, and timely replenishment.
  
• Maintain strong relationships with key vendors, including food suppliers, technical product suppliers, and Hempel coatings representatives.
  
• Monitor supplier performance in terms of quality, lead time, pricing, and reliability.
  
• Support sourcing of specialized marine items and urgent customer requirements.
  
  

• Ensure high levels of customer satisfaction through reliable service, fast response times, and professional issue resolution.
  
• Coordinate closely with sales and customer service teams to align operational execution with client expectations.
  
• Support key accounts, vessel agents, owners, and procurement contacts with efficient service delivery.
  
• Contribute operational input on quotations, delivery feasibility, lead times, and service capability.
  

• Ensure operations comply with port regulations, customs requirements, food safety standards, and company procedures.
  
• Maintain health, safety, environmental, and quality standards across warehouse and delivery activities.
  
• Ensure proper documentation, traceability, and control of delivered goods.
  
• Lead continuous improvement in operational processes, service quality, and risk management.
  

• Lead, supervise, and develop warehouse, logistics, drivers, and operational support staff.
  
• Allocate resources effectively across shifts and vessel schedules.
  
• Train staff on operational procedures, customer service expectations, safety standards, and product handling requirements.
  
• Build a performance -driven, responsive, and accountable operations team.
  

Requirements

• Bachelor’s degree or diploma in Supply Chain, Logistics, Business Management, Maritime Studies, or related field preferred.
  
• Proven experience in operations management within ship chandling, marine supply, port logistics, or a related maritime environment.
  
• Strong knowledge of vessel supply processes, port operations, and marine customer requirements.
  
• Experience handling a wide range of technical and food products for vessels.
  
• Familiarity with marine coatings, particularly Hempel coatings, will be a strong advantage.
  
• Strong leadership and team management skills.
  
• Excellent planning, problem -solving, and decision -making abilities.
  
• Ability to work under pressure and manage multiple vessel requirements simultaneously.
  
• Good commercial awareness and customer -focused mindset.
  
• Proficiency in ERP systems, inventory systems, Microsoft Office, and operational reporting.
  
• A valid driver’s license may be required depending on operational needs.
  

• On -time delivery rate to vessels.
  
• Order accuracy and fulfilment performance.
  
• Customer satisfaction and complaint resolution.
  
• Inventory accuracy and stock availability.
  
• Warehouse productivity and operational efficiency.
  
• Supplier performance and procurement turnaround.
  
• Compliance with safety and regulatory requirements.
  
• Cost management and margin protection.
  

• Fast -paced, port -based operational environment.
  
• May require after -hours, weekend, and emergency response availability depending on vessel schedules.
  
• Regular coordination with vessels, agents, port authorities, transport providers, suppliers, and internal teams.