Operations Manager

If
the operation is quiet, it is because someone is already on it. Clients have
answers, new accounts are onboarded cleanly, agents are paid, and the numbers
reconcile. This role is that someone. You will be the operational contact for
clients and agents, and you will keep onboarding, payroll administration,
commissions, stock and reporting accurate and on time.

It
suits someone commercially aware, highly organized, and comfortable across
several functions at once. Customer service, financial administration and
process control sit in the same seat.

What you will do:

·       Act
as the primary contact for clients and agents, and resolve queries within
agreed service levels

·       Run
end-to-end onboarding, including documentation, contracts, training and product
education

·       Build
client and agent relationships, and spot opportunities to retain and grow
accounts

·       Calculate
commissions, process payments, and clear commission queries

·       Process
payroll once funding is confirmed, including corrections, statements and
reconciliations

·       Monitor
stock, inventory and client materials

·       Produce
weekly and monthly operational reports, and give management a clear view of
what is working

·       Tighten
procedures, user guides and workflows so the operation gets cleaner over time

Requirements

What you need:

·       A
BCom or equivalent qualification

·       At
least 5 years in operations, client services, financial services or a related
environment

·       Experience
across more than one operational function, including client relationships and
stakeholder engagement

·       Payroll
administration and financial reconciliation experience

·       Strong
process management, reporting and Microsoft Office. Advanced Excel is an
advantage

·       High
attention to detail, commercial sense, and the ability to hold several
deadlines at once