Operations Manager - Industrial Laundry Equipment | Durban

A well-established, growing industrial
equipment distributor based in Durban is looking for an Operations Manager to
take full ownership of the operational management of the business. The company
has been trading for over 30 years and holds a stable, respected position in
its market.

 This is a high-autonomy role in an owner-run
business where the right person will have a direct, visible impact on how the
company performs.

Job description:

Stock

·         Stock
management and ordering with suppliers.

·         Logistics with
freight forwarders for stock orders. Planning and tracking

·         Special order
items.

·         Loading stock
and serials on the inventory system.

·         Client
reservations.

      ·         PNC
Assessments

·         Stock costing
and price list management for Reps and Resellers.

Operations:

·         Salesforce updates and development.
Can be taught.

·         Spare parts
meetings and analysis.

·         Oversight of
quarterly stock takes.

·         Management of escalated Warranty
issues.

·         NRCS Quarterly submission and
LOA’s.

·         Leave control.

Finance:

·      Topping up of
staff credit cards.

·      Buying airtime
for the Techs.

·      Tracking of
P&L.

·      Submit
Mailchimp, Google and Microsoft invoices.

·      Keep an eye on
Forex on a daily basis.

·      Cash Flow
report.

Strategic:

·         Analysis and
implementation of new technologies applicable to the laundry industry.
(Tangerpay)

·         Growth into
other regional markets (staff/asset acquisitions, specific area product
requirements, etc).

·         Development
and oversight of a buddy cover system to allow company functions to continue
regardless of staff absenteeism.

General:

·         National
Customer care - dispute resolution and management intervention.

·         Application and
implementation of company policies.

Where this role can lead:

 We are looking for someone who could become
the Managing Director of the business in years to come, so they need to have
good people skills too. For the right person it carries real leadership potential
over time. Beyond the operational skill set, we are therefore looking for someone
who brings leadership potential and ambition, the ability to engage confidently
with customers and senior stakeholders, and genuine discipline and ownership.
The role must be earned and delivered first.

Requirements

The role:

It is a senior position reporting directly to
the Managing Director, sitting at the centre of how the business runs day to day. A capable admin
team is already in place, so this role is the oversight, control and reporting layer, not the person
doing every task.

• Financial qualification
  
• Min 5 - 6 years relevant experience
  
• Strong financial fluency - understanding of the right numbers, presented clearly
  
• Operational instinct - comfortable owning stock, purchasing and processing, not just reporting on them.
  
• Systems mined - curious about how systems talk to each other and keen on automation - technically capable and willing
  

Operational control and reporting: oversight
of the admin team, plus sales and service reporting and systems discipline (CRM). This reporting
deliberately sits outside the sales function as an independent control point.

Systems and improvement: identifying and
implementing systems to automate manual work, with a real appetite for integrating systems and
using technology and AI to make the business more efficient. Who we are looking for

 Financial: Excellent understanding of
finance.

Stock and purchasing: stock control and
planning, ordering and lead-time management, costing and price lists, supplier and accessory
negotiations.

Benefits

What is on offer:

·         R55,000 to
R70,000 per month, candidate dependent.

·         A senior,
high-autonomy role in a stable, growing, 30-year-old business.

·         A real
opportunity to make a difference in an owner-run company, with a long-term path
for the right person.

·         Durban-based,
in-office.