Partner Account Manager

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Role Purpose/Business Unit:

The Partner Account Consultant is responsible for virtual driving partner channel objectives and collaborating with internal and external stakeholders with the objective to grow and defend the allocated base, through maintaining and growing partner and customer relationships and opportunity management translating into sales. The Partner Account Consultant is responsible to safeguard and grow revenue from the allocated partner distribution, geared towards the achievement of sales targets, customer experience and strategic objectives of the partner channel, meeting annual targets on sales, revenue, inflow, growth, profitability margins etc . Works closely with the various teams across product teams, solution architects, commercial team, pre-sales specialist teams to identify and successfully leverage Vodacom Business opportunities.

Your responsibilities will include:

Sales & Stakeholder Management

• Develop a healthy, productive and respectful relationship with allocated business partners based on integrity and professionalism.


• Defend and protect the existing revenue by a building great relationship with clients and serving as a trusted advisor.


• Drive channel objectives across the partner base to meet annual targets.


• Develop and grow partner relationships to create new value and opportunities.


• Provide valuable inputs to the manager for developing a sales plan and monitoring its implementation across the partner base.


• Develop contact strategies for the allocated partner base in order to drive sales targets.


• Performance management of partners and stores on the allocated partner base.


• Develop a pipeline of prospects together with the partner base, which are systematically qualified, managing the decision-making process to ensure sales prospects are closed.


• Own escalated partner & customer complaints, for the allocated distribution, from a service perspective.


• To support finance & credit control in recovering overdue and non-payment by clients.


• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.
  


• Serve as the link of communication between business partners / key customers and internal teams.
  


• Resolve any issues and problems faced by partners & customers and deal with complaints to maintain trust.
  


• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
  


• Perform Sales Analysis for the allocated partner base and store base
  


• Annual Sales Strategy & Budget Planning
  


• Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics (partner account planning)
  


• Forecast and track key account metrics across the allocated partner base
  


• Prepare reports on partner base providing recommendations to maximize sales as per the identifying trends, gaps and opportunities.

The ideal candidate for this role will have:

• Matric


• Diploma/ Degree Advantageous


• 3+ years’ work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:
  
  
  
  
  • Partner Channel / distribution management
  
  
  • Strong understanding of Indirect sales models & partner ecosystems
  
  
  • Strong understanding of fixed and cloud technologies, networks, fixed and cloud market dynamics and sales
  
  
  • Ability to build & grow relationships
  
  
  
  

Core competencies, knowledge, and experience:

• Experience in solution selling within enterprise customers.


• Proven track record in managing business partners and driving sales through business partners.


• Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation.


• Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions.


• Successful track record of managing multi- industry sales and demonstrate profitable revenue growth.

Behavioural Competencies

• Partner management: Maintaining and growing partner relationships & partner distribution, focussing on driving sales through partners and meeting partner channel objectives


• Customer Focus: Prioritizing customer needs and delivering excellent service


• Accountability: seeks feedback and identifies opportunities for improvement or innovation


• Collaboration: Actively fosters collaboration, seeks input and effectively partners


• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset


• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)


• Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages


• Retirement funds, risk benefits, and medical aid benefits


• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 16 October 2026. 

The base location for this role is  Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.