Patient Experience Representative I (South Africa)

The Opportunity

Patient Experience Representative I (PXR I) is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.

Your Responsibilities

• Serve as the first point of contact for all incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately.


• Accurately document and log all patient interactions in the system.


• Maintain strong knowledge of Mindful Care services, treatment capacities, and related policies to guide patient questions and paperwork requests.


• Respond to basic billing inquiries and escalate complex issues to the appropriate department.


• Provide technical support for patient registration, portal access, and telehealth (Zoom) links.


• Offer location and facility information to patients as needed.


• Additional tasks assigned by management

Your Qualifications:

• High school diploma or equivalent required


• Experience in a call center environment; previous experience in healthcare is preferred


• Prior customer service experience, medical or mental health practices preferred


• Excellent interpersonal skills and professional manner


• Strong command of the English language


• Strong verbal and written communication skills


• Ability to schedule appointments depending on the patient needs


• Must be well organized and attentive to details


• Must be able to multi-task and prioritize work in a fast-paced work environment


• Must have strong computer proficiency


• Must have access to strong internet speed and a computer that is using Window 10 or higher


• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

• Type: Contract Full-time


• Schedule: Monday – Friday 8am – 5pm, 9am - 6pm, or 10am – 7pm EST


• Remote - Must reside in South Africa

Compensation

• The pay rate for this position is $4/hr.
  
  Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

About Us

Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.