Personal Claims Consultant

Personal Claims Consultant

Location: Nedbank 135 Rivonia Road, Sandown, Sandton, Johannesburg.

Closing Date

07 September 2026

Career Stream

Insurance, Admin.

Leadership Pipeline

FAIS Affected

Job Purpose

Job Responsibilities

• Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.


• Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.


• Build networks with stakeholders by participating in forums.


• Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.


• Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.


• Initiate and process claims to finalisation by ensuring compliance to insurance policy.


• Comply with Service Level Agreements by adhering to self imposed standards and timeframes.


• Minimise risk by complying with all Nedbank policies and procedures.


• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.


• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.


• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers


• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.


• Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.


• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).


• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.


• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Minimum Experience Level

3 - 5 years Short Term Insurance experience

Must have HOC (Non-Motor Claims) experience.

Essential Qualifications - NQF Level

Essential Certifications

Certificate: Short Term Insurance

Technical / Professional Knowledge

Behavioural Competencies