Portfolio Manager (Commercial Property)

Build
relationships with tenants, internal and external parties

• Manage customer service matters in line with company standards and
  within agreed service levels.
  
• Find tenants and maintain relationships with them
  
• Improve communication and work as a team with other departments.
  
• Achieve the required relationships with tenants, owners,
  contractors, and other external/internal parties.
  
• Clear communication, presentation, and reporting at various forums.
  

Credit
Control and collections

• Watch arrears and call tenants to deal with issues on a monthly
  basis
  
• Ensure tenants with material arrear balances are met to discuss
  options in order to collect on outstanding amounts.
  
• Ensure files for Legal Handover are recommended, reviewed and
  actioned appropriately.
  

Cost
Management and Building operations

• Ensure that buildings are
  formally inspected, managed and maintained in line with Company standards. Submit
  inspection forms as per requirements. Ensure vacant units are in a lettable
  condition.
  
• Ensure maintenance concerns
  reported by tenants and in general are escalated internally and resolved
  successfully.
  
• Ensure the work done and quality
  of services provided by outsourced contractors (e.g., cleaning, security, etc.)
  as well as maintenance teams are monitored and reviewed continuously.
  
• Review, evaluate
  and oversee signage at the buildings.
  
• Motivate upgrades and improvements to buildings where
  these are deemed necessary.
  
• Review and monitor water, electricity and other utility costs and
  services provided.
  
• Monitor parking and access control and ensure collaboration with
  support (if relevant).
  
• Guide Leasing in terms of tenant retention and related aspects to
  consider during leasing processes.
  
• Ensure risks are identified, reported, and managed
  
• Ensure operational and administrative policies, procedures and
  approvals are followed.
  

Requirements

• Matric
  
• Tertiary qualification preferred
  
• MRI/MDA experience 
  
• 5-10 years property management experience specifically in the commercial/office space