Principal - SAP Case Management (CM) Functional Analyst

• Configure and implement SAP Case Management (CM) solutions.
  
• Perform system testing, unit testing, and support user acceptance activities.
  
• Compile Functional Specifications and solution documentation.
  
• Facilitate workshops with business stakeholders to gather and analyse business requirements.
  
• Analyse current (AS -IS) business processes and document future -state (TO -BE) processes.
  
• Lead and participate in solution design workshops and provide guidance to junior functional analysts.
  
• Collaborate with solution architects and integration specialists to deliver end -to -end SAP solutions.
  
• Ensure solution designs comply with organisational architecture standards and policies.
  
• Configure SAP solutions and perform unit testing.
  
• Coordinate and execute testing of RICEFW developments with technical teams.
  
• Develop, document, and execute test scenarios, test plans, and regression testing aligned to business requirements.
  
• Log, prioritise, and resolve testing defects within project timelines.
  
• Deliver Train -the -Trainer (TTT) sessions and support end -user knowledge transfer.
  
• Support data classification, validation, migration, and defect resolution activities.
  
• Provide technical input for system sizing and capacity planning.
  
• Deliver Level 3 production support and problem resolution during post -go -live.
  
• Conduct knowledge transfer and handover to operational support teams.
  
• Identify, manage, and mitigate project risks and issues.
  
• Support the Project Manager with project planning, deliverables, and timeline
  

Requirements

• SAP Case Management (CM) Certification.
  

• Minimum 8+ years of SAP experience.
  
• Extensive experience in SAP PSRM Case and Records Management implementations (e.g., DAMS).
  
• Proven experience in multiple SAP Case Management implementation projects.
  

• SAP Case Management (CM) system configuration and setup.
  
• Business analysis and solution implementation.
  
• Project execution and delivery.
  

• Minimum 8+ years of SAP experience.
  
• Relevant SAP PSRM Case and Records Management experience.
  
• Multiple SAP Case Management implementation projects.
  

• Previous City of Cape Town experience will be advantageous.
  
• Candidates residing in Cape Town are strongly preferred.
  

• Generic Case Framework in SAP ECC.
  
• Integration between SAP ECC, SAP Portal, SAP UI5 Mobile, and SAP BW/4HANA.
  
• SAP RE -FX module, specifically SAP LUM.
  
• SAP Master Data configuration (setting up Parties).
  
• Case -to -Finance integration.
  
• Case subcomponents.
  
• Case Activity Log.