Product Owner: Service Enablement

Job Purpose

To identify, develop and continuously optimise service products, digital capabilities and AI-enabled experiences in line with Nedbank's strategic objectives, leveraging Dynamics 365, Microsoft Copilot and emerging AI technologies to improve employee productivity, service efficiency and client outcomes.

Job Responsibilities

• Lead the evolution of Service Enablement capabilities within D365, leveraging AI, Copilot and automation to transform client and employee experiences.


• Align strategies and commercialisation, groom product backlog, drive product development quality and run reporting and liaise with business


• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


• Own the delivery and value realisation of AI-driven service initiatives, ensuring measurable improvements in productivity, efficiency and service outcomes.


• Develop relevant product offerings informed by research and segment insights; competitive and understanding client needs.


• Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.


• Provide product leadership across business, technology and data stakeholders while ensuring adherence to governance, risk and Responsible AI requirements.


• Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.


• Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.


• Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.


• Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.


• Create cost efficiencies through product or process innovation.


• Understand budget requirements by setting realistic targets.


• Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.


• Ensure client satisfaction by driving the development and implementation of solutions.


• Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.


• Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.


• Facilitate the accomplishment of work goals by building collaborative relationships.


• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and


• Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.


• Identify training courses and career progression for self through input and feedback from management.


• Ensure all personal development plan activities are completed within specified timeframe.


• Share knowledge and industry trends with team and stakeholders through formal and informal interaction.


• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.


• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).


• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).

Essential Qualification- NQF Level

Professional Qualification/Honours Degree

Minimum Experience Level

• Total number of years’ experience: 6 – 10 years            


• Management experience as part of the above years: 2 – 4 years


• Type of experience: Product management (including AI Product Management), Management consulting experience and Dynamics 365 (including Microsoft Copilot for Dynamics 365) is advantageous.

Technical / Professional Knowledge

Behavioural Competencies