Project Manager

Company : New Generation Group

Job Type : Full Time

Johannesburg, Gauteng

Job Description - Project Manager

Act as single point of contact for project
implementations, feedback, timelines, approvals, tech requirements.
Manage staff performance/wellbeing, recruitment,
training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs).
Ensure adherence to SLAs (95% response), quality
(90 -98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi -weekly QBRs, monthly ops reviews,
workforce management (schedules, Genesys WFM).
Handle escalations, customer avoidance,
non -adherence penalties; conduct audits, Spirit Beat surveys (84%+).

Requirements

Matric + relevant degree/diploma (advantageous);
proven HR/ops management experience.
Technical experience in telecommunications
industry.

Â· Valid driver's licence.

Â· Well articulate, communicates fluently in
English.

Â· Clear criminal record.

Â· Full computer literacy (MS Office, NewEx Gen
tools: Morpheus, Helios, Eppix, Genesys).

Â· 5+ years project/customer service management;
strong stakeholder skills, analytical mindset.

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Project Manager

Job Description - Project Manager

Requirements

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