Property Administration Assistant

Support a fast-growing UK property management business as part of a remote-first operations team managing a rapidly expanding residential portfolio.

Remote (South Africa) | Remote | Monday to Friday, 9:00 am – 5:30 pm UK | R20,000 – R25,000 per month

ABOUT OUR CLIENT

Our client is a fast-growing UK property and block management business currently onboarding 14,000 residential units across the UK over the next 12 months.

The business is building a remote operations team to support its growing residential portfolio and UK-based Property Managers.

THE ROLE: PROPERTY ADMINISTRATION ASSISTANT

The Property Administration Assistant will support the day-to-day operations of the UK Property Management team in a busy, client-facing administrative role.

The successful candidate will act as the first point of contact for leaseholders and residents, handling phone and email enquiries while maintaining accurate administration across property management systems. The role requires the ability to work independently, manage multiple priorities and communicate professionally throughout UK business hours.

KEY RESPONSIBILITIES

• Manage and monitor the shared inbox, responding to leaseholder and resident enquiries promptly and professionally.


• Handle inbound phone calls on behalf of the UK Property Management team and escalate complex queries where required.


• Log all inbox and phone interactions on Fixflo/internal management systems to maintain accurate audit trails.


• Issue welcome letters and resident communications relating to planned works, service charges and general notices.


• Transfer and accurately file property handover documents into Qube, including leases, Fire Risk Assessments, contracts, budgets and year-end accounts.


• Manage and process utility bills, including maintaining accurate meter reading records and flagging anomalies.


• Support compliance reporting through Riskbase, including uploading findings and tracking outstanding actions.

ABOUT YOU

• 2+ years’ experience in property management, block management or lettings administration.


• Solid track record within property management, block management or lettings administration.


• Strong written and verbal English communication skills.


• Ability to manage a high volume of tasks independently and efficiently.


• Comfortable working remotely and autonomously across UK business hours.


• Proficient in Microsoft Office.


• Reliable high-speed internet connection and professional remote working setup.


• Experience using Qube property management software, with Fixflo experience advantageous.