Receptionist

• Communication


• Listening


• Interpersonal skills


• Administration


• Computer skills

Operational Duties

•    Front Desk Management:

o    Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members. 

o    Answer, screen, and direct incoming calls efficiently while providing basic information when needed.

o    Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone 

o    Maintain a tidy and welcoming reception area.

o    Ensure punctuality by being on duty timeously between 07:30-17:00

•    Administrative Support:

o    Manage incoming and outgoing mail and deliveries.

o    Schedule appointments and manage meeting room bookings.

o    Prepare and distribute internal communications as needed.

•    Office Coordination:

o    Monitor and order office supplies to ensure stock levels are maintained.

o    Liaise with internal Team Members for office maintenance and repairs.

o    Support other departments with ad hoc administrative tasks.

•    Security and Compliance:

o    Maintain visitor logs and issue access passes.

o    Ensure 100% compliance with company policies and procedures.

o    Ensure 100% compliance with health and safety protocols at the front desk.

o    Report any suspicious activity or security concerns promptly.

•    Customer Service:

o    Provide accurate information to clients and staff.

o    Handle queries and complaints with professionalism and escalate when necessary.

o    Exercise discretion with sensitive information and maintain confidentiality at all times.

o    Uphold the company’s image and values in all interactions.

Growth and new markets/products

o    Assist with ad hoc duties. 

o    Assist with company promotions and attending functions and advertising if and when required. 

o    May be required to wear promotional attire if need be.

o    Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the         company.

 

• Reception and Switchboard Experience (Advantageous)


• Administrative/Clerical Experience (Advantageous)


• Customer Service Experience (Advantageous)


• Computer Skills/ Microsoft Office Yes