Regional Property Operations Manager

• consistent execution across sites
  
• compliance with legislation, SOPs, and university requirements
  
• financial control and budget performance
  
• high-quality student experience
  
• effective people and contractor management
  

• Hold regional accountability for:
  

• property condition
  
• building performance
  
• asset integrity (fixed & movable)
  
• maintains accurate asset registers
  
• manages asset lifecycle, replacement cycles and SLAs
  
• implements preventative and lifecycle maintenance programmes
  

• Review building status/grades annually across the region
  
• Investigate and motivate refurbishments and major repairs
  
• Maintain regional oversight of:
  

• maintenance quality
  
• defect recurrence
  
• asset deterioration risks
  

• Regional accountability for compliance with:
  

• OHS Act
  
• Fire regulations
  
• SANS and building codes
  
• Local authority and university requirements
  

• Ensure:
  

• monthly OHS inspections are completed by RMs
  
• fire drills and evacuation procedures are conducted as required
  
• statutory records are accurate and audit-ready
  

• Intervene directly where compliance risk is identified
  
• Escalate material risks to the PE
  

• regional OPEX and CAPEX budgets
  
• 3-year financial forecasts
  
• 3-year CAPEX and lifecycle plans
  

• Review and assess:
  

• monthly income and expenses
  
• operating cost variances
  
• municipal recoveries
  
• arrears and collections performance
  

• Approve expenditure within delegated authority levels
  

• follow procurement frameworks
  
• control stock and consumables
  
• recover costs per lease terms
  

• Ensure financial reporting accuracy to PE and owners
  

• Submit:
  

• compliant and timely plans
  
• budget-aligned vacancy strategies
  

• Review and validate:
  

• timelines
  
• contractor and resource planning
  
• asset replacement needs
  

• Facilitate and review:
  

• regional vacate/intake close-out reports
  
• year-on-year performance improvements
  

• Track occupancy and demand trends across region
  

• Regional oversight of:
  

• hard and soft services
  
• cleaning, security, maintenance contractors
  

• Ensure contractor performance, cost effectiveness and SLA adherence
  
• Authorise contractor payments within authority
  
• Identify and address:
  

• recurring defects
  
• contractor under-performance
  
• process failures
  

• Support RMs with:
  

• escalated student complaints
  
• crisis or emergency response
  

• Maintain productive relationships with:
  

• universities
  
• institutional stakeholders
  
• municipalities
  
• service partners
  

• Promote goodwill and protect company reputation
  

• Ensure:
  

• performance reviews
  
• training plans
  
• corrective action
  

• workforce capacity planning
  
• Support recruitment, onboarding, and succession planning
  
• Drive a culture of accountability, compliance and service excellence
  

• Ensure RMs:
  

• follow SOPs and business rules
  
• maintain accurate reporting
  
• address risks proactively
  

• Step in operationally when required, based on regional need
  

• Develop and execute regional operational strategies
  
• Submit monthly regional reports covering:
  

• occupancy
  
• financials
  
• compliance
  
• maintenance
  
• incidents
  

• Support:
  

• new site launches
  
• expansion projects
  
• portfolio growth initiatives
  

• Support PE and COO with:
  

• special projects
  
• investigations
  
• audits
  
• performance interventions
  

• Respond flexibly to operational demands
  

Requirements

• Degree in Property Management, Facilities Management, Business, or related field
  
• 5–8 years’ experience in multi-site property or operations management
  
• Experience in student accommodation or hospitality preferred
  
• Valid driver’s license and willingness to travel between sites
  
• Familiarity with South African housing regulations and NSFAS policies is a plus
  

Benefits