Work Hours (Client): Monday to Friday, 9am till 5pm Central Time
Pay Range: $2,000 to $2,500/ month (varies based on skill set and experience level)
Location of Search: South Africa
Work Location: Remote
Company Overview:
Our client is a leading web-based time tracking and scheduling software designed to streamline workforce management for businesses of all sizes.
Role Overview:
As the Lifecycle Email Marketing Manager, you will be responsible for developing, executing, and optimizing end-to-end email campaigns to drive customer retention, engagement, and lifecycle growth.
Duties and Responsibilities:
Build and launch lifecycle emails in HubSpot for trials, new customers, upgrades, at-risk customers, and win-back.
Write and update email copy, including industry versions for construction, restaurants and retail, healthcare, and a general default.
Build and maintain lists and segments by plan, industry, company size, and product usage.
Test constantly: keep a ranked list of tests (subject lines, preview text, copy, timing, audience), run each one with a clear measure, and roll out what wins.
Check every email and enrollment before it goes live: right people, right sender, right links. If something could reach the wrong customers, stop and check with the Marketing Manager first.
Keep a current register of live emails and workflows, and retire dead emails once they're signed off.
Work with the sales and retention reps on who sends what.
Send a weekly written report: what shipped, what you tested, the results, and what's next.
What Success Looks Like
Email results improve month over month: opens, clicks, replies, and conversions.
Every test ends with a written result and a decision.
Emails ship on schedule, with no wrong-audience sends.
Shared with the team: more trials turning into paying customers, better activation in the first 7-14 days, more plan upgrades, and lower churn.
Minimum Qualifications:
Language requirement: Excellent English written and communication skills
Experience: 4+ years experience in SaaS lifecycle or email marketing.
Deep hands-on experience with HubSpot workflows, lists, and segmentation.
A self-starter who works well without a lot of direction and finishes what they start.
A track record of testing emails and improving results. Bring an example, including one that didn't work.
Proven experience managing lifecycle email marketing campaigns and automated user journeys.
Careful and detail-minded. You check audiences and data before you switch anything on.
Clear, plain writing in your own words.
A track record of staying in roles long enough to see year-over-year results.
Bonus Experience
Product-led SaaS or free-trial funnels.
Marketing to SMBs or operational industries (construction, field services, healthcare).
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