This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Site Reliability Engineer based in South Africa.
This role is designed for an experienced engineer who is passionate about building reliable, scalable, and resilient systems.
You will help ensure critical services remain stable while improving operational efficiency through automation and engineering excellence.
The position combines hands-on incident management with long-term reliability initiatives that strengthen platform performance.
You will collaborate closely with engineering teams to improve observability, troubleshoot complex issues, and enhance system resilience.
Working in a technology-driven environment, you will contribute to solutions that support large-scale digital services and customer experiences.
This is an opportunity to influence reliability practices, reduce operational challenges, and help build highly available systems.
Accountabilities:
The Site Reliability Engineer will be responsible for maintaining and improving system reliability through proactive monitoring, automation, incident response, and collaboration with engineering teams. Key responsibilities include:
- Participating in on-call rotations to identify, investigate, and resolve service reliability issues across production environments.
- Acting as Incident Commander during major incidents by coordinating response teams, facilitating communication, and ensuring timely resolution.
- Creating and maintaining dashboards, alerts, and monitoring solutions to improve system visibility and operational awareness.
- Collaborating with development teams to improve application instrumentation, observability, and performance tracking.
- Developing automation solutions to eliminate repetitive operational tasks and improve engineering efficiency.
- Defining, implementing, and monitoring Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to measure reliability.
- Investigating complex customer-impacting issues involving performance, availability, and system behaviour.
- Supporting continuous improvement initiatives focused on scalability, resilience, and operational excellence.
Requirements:
The ideal candidate has strong experience supporting production systems and a solid understanding of modern cloud-native architectures. They should combine technical expertise with strong problem-solving skills and the ability to collaborate effectively across teams. Required qualifications include:
- At least 4 years of experience in Site Reliability Engineering, DevOps, or a similar production support engineering role.
- Strong programming experience with languages such as Java, Go, or Python for automation and engineering solutions.
- Good understanding of distributed systems, microservices architectures, and software design principles.
- Hands-on experience managing applications with Kubernetes and troubleshooting containerized environments.
- Experience working with major cloud platforms such as AWS, GCP, or Azure.
- Practical knowledge of observability tools, including dashboards, monitoring, metrics, logs, traces, and APM solutions such as Datadog, New Relic, or similar platforms.
- Experience with Grafana or comparable visualization tools for system monitoring.
- Proficiency in SQL, including writing complex queries for debugging and investigating database-related issues.
- Understanding of database performance concepts with relational databases such as PostgreSQL or MySQL.
- Strong communication skills, ownership mindset, and ability to remain effective during high-pressure incidents.
Benefits:
The role offers a supportive and growth-oriented environment with benefits designed to promote professional development and employee well-being, including:
- Competitive salary package.
- Pension benefits and health insurance coverage.
- Annual bonus opportunities.
- Remote working flexibility.
- A people-focused culture where collaboration, inclusion, and employee well-being are prioritized.
- Learning and development opportunities through training, knowledge sharing, and technical sessions.
- Opportunities to work on impactful technology challenges and improve large-scale digital systems.
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