Reservationist

Company : Bushwise

Job Type : Full Time

Cape Town, South Africa

Job Description - Reservationist

NOW HIRING | RESERVATIONIST

Cape Town, Western Cape

Are you passionate about hospitality and delivering exceptional guest experiences? We're looking for an experienced Reservationist to join a leading hotel in Cape Town.

What You'll Do:

• Manage hotel reservations from enquiry to confirmation

• Provide outstanding service to guests via phone and email

• Ensure bookings are captured accurately and efficiently

• Upsell room categories and hotel services

• Coordinate special guest requests with operational departments

• Maintain reservation records and guest databases

• Resolve guest queries professionally while ensuring an exceptional customer experience

Requirements

Diploma or Degree in Hospitality Management or from a recognised hotel school

Previous reservations, front office or guest services experience within a hotel environment

Experience with Opera PMS and Microsoft Office

Strong communication and customer service skills

Excellent administrative skills with exceptional attention to detail

Ability to upsell rooms and maximise revenue opportunities

Professional telephone etiquette and problem -solving abilities

Fluent in English (additional languages advantageous)

Benefits

This is a live -out role.

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Reservationist

Job Description - Reservationist

Requirements

Benefits

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