Reservationist

Reservationist – Luxury Hotel

Kendrick Recruitment is seeking a professional and detail-oriented Reservationist to join a luxury hotel in Tokai, Western Cape. This opportunity is ideal for an individual with a passion for hospitality, excellent organisational skills and a strong commitment to delivering exceptional guest service.

Key Responsibilities:

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  Manage all reservation enquiries received via telephone, email and other booking platforms.
  
  

  
  


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  Process bookings, amendments and cancellations accurately and efficiently.
  
  

  
  


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  Provide guests with detailed information regarding accommodation, rates, availability and hotel facilities.
  
  

  
  


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  Ensure all reservations are recorded correctly within the booking system.
  
  

  
  


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  Communicate effectively with the front office, sales and other relevant departments to ensure a seamless guest experience.
  
  

  
  


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  Handle guest requests and special arrangements professionally and timeously.
  
  

  
  


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  Maintain accurate reservation records and ensure all guest information is updated.
  
  

  
  


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  Deliver excellent customer service while upholding the standards of a luxury hospitality environment.
  
  

  
  

Requirements:

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  Previous experience in a reservations role within a hotel or luxury hospitality environment.
  
  

  
  


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  Excellent verbal and written communication skills.
  
  

  
  


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  Strong organisational skills and exceptional attention to detail.
  
  

  
  


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  Proficiency in hotel reservation systems and general computer applications.
  
  

  
  


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  The ability to multitask, prioritise responsibilities and work effectively under pressure.
  
  

  
  


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  A professional, guest-focused attitude with a passion for delivering high standards of service.
  
  

  
  


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  Strong interpersonal skills and the ability to work well within a team.
  
  

  
  

Salary: R19,845 per month.

Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV for consideration.