Reservations Consultant

Reservations Consultant | Luxury Safari Lodge | Hoedspruit

Kendrick Recruitment is currently seeking an experienced Reservations Consultant for a luxury safari lodge based in Hoedspruit. This is an excellent opportunity for a detail-oriented hospitality professional with a passion for guest service and reservations to join a dynamic team.

The Role

The successful candidate will be responsible for managing reservations efficiently while delivering exceptional customer service and ensuring a seamless booking experience for guests. The ideal candidate will have previous reservations experience within the hospitality industry and excellent organisational and communication skills.

Key Responsibilities

• Manage all reservation enquiries in a professional and timely manner
  


• Process new bookings, amendments and cancellations accurately
  


• Maintain accurate reservation records and guest information
  


• Communicate effectively with guests, travel agents and internal departments
  


• Ensure rates, availability and booking information are correctly managed
  


• Provide guests with accurate information regarding the property and services
  


• Assist in maximising occupancy and revenue opportunities
  


• Deliver exceptional customer service throughout the reservation process
  

Requirements

• Previous reservations experience within the hospitality industry is essential
  


• Experience working with the ResRequest reservation system would be advantageous
  


• Excellent communication and interpersonal skills
  


• Strong administrative and organisational abilities
  


• High level of accuracy and attention to detail
  


• Ability to work efficiently in a fast-paced environment
  


• Proficient computer skills
  


• Professional, well-presented and guest-focused
  

This is an excellent opportunity for an experienced Reservations Consultant looking to join a respected luxury safari lodge and contribute to delivering exceptional guest experiences from the very first point of contact.