Residences Assistant

Salary: £26,093 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 22 July 2026

The Role

Accommodation Services are looking to recruit a motivated individual to work as part of the Accommodation Team.

You will be required to carry out day-to-day cleaning duties and also deep cleaning in student accommodation.  Experience of working as part of a team and in a customer service environment is essential.

You must also have a flexible approach to working and be able to work at other residence sites as required.

Post – 37 hour per week, Monday to Friday 8:00am – 16:30pm.

Weekend work maybe also required as business needs.

Contract - Permanent.

Informal enquiries should be directed to Kathleen Sultman, Residence Team Leader [email protected]

For further information about Accommodation Services see: https://www.ncl.ac.uk/accommodation/

Key Accountabilities

• To clean, maintain, undertake general tasks and provide services to designated interior and/or exterior areas and associated fixtures, fittings and equipment within them to pre-determined standards and frequencies in order to ensure delivery of a high-quality accommodation service


• To follow Statutory, University and Accommodation Services’ Health and Safety Policies and Procedures when undertaking tasks in order to ensure a safe and secure environment for residents, staff and visitors


• To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and take immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage


• Where required, assist with stock control and issue of goods, using predetermined checklists, in order to ensure an efficient service and minimal wastage


• To report concerns relating to a customer’s wellbeing to line manager or supervisor to ensure health and welfare of all customers


• To deal with any routine customer queries or complaints to ensure continued customer satisfaction, referring complex matters to line manager


• To assist the University in promotional activities e.g. showing prospective students and other visitors around during visit days


• To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge

The Person 

Knowledge, Skills and Experience

• Customer focused approach


• Ability to communicate clearly


• Ability to follow instructions clearly


• Must be a good team worker and equally able to work alone


• Flexible and adaptable approach


• Standards orientated


• Ability to prioritise workload and remain calm under pressure


• Positive approach to personal and skill development


• Reliable and dependable


• A positive flexible “can do” attitude and enthusiastic approach


• Able to work in other locations as required

Desirable

• General knowledge of cleaning duties and safety issues


• Experience of working in hospitality and catering environment 


• Working in a customer orientated service environment


• Smart appearance 

Attributes and Behaviour

Team working

• Gets involved with team tasks


• Shares relevant and useful information with others


• Talks about other team members in a positive way


• Willing to help others and share workload

Delivering Services

• Strive to deliver high quality results


• Is enthusiastic in getting the job done on time


• Takes responsibility for own and cooperates with others in achieving targets

Projecting Confidence

• Projects energy


• Enthusiastic and positive outlook


• Demonstrates self-assured manner

Finding Solutions

• Looks at ways of overcoming obstacles rather than coming to a standstill


• Keeps an open mind to alternative ways of doing things


• Confidently deals with a broad range of information

Qualifications

• Literate and numerate

Desirable 

• Training in Control of Substances Hazardous to Health (COSHH) 


• Training in Manual Handling 


• Knowledge of Health and Safety Practice 

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a Gold Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 29525