Retail Operations & Field Support Coordinator

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Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? 

Retail Operations & Field Support Coordinator

Acts as the central support hub for Area Managers and Beauty Coaches.

Core Responsibilities

 1. Retail Support Desk

Become the first point of contact for field queries.

Examples:

* Uniform issues

* POSM requests

* Retailer escalations

* Counter maintenance requests

* Training booking requests

* Leave documentation

* Operational queries

 2. Event & Activation Coordination

Own the administration and coordination of:

* In-store events

* Promotional activations

* Launches

* Animations

* Beauty fairs

Responsibilities:

* Venue coordination

* Booking merchandisers

* Staffing schedules

* Event packs

* Tracker management

3. Counter Standards & Visual Excellence

Own execution tracking.

Responsibilities:

* Collect counter photos

* Monitor VM compliance

* Track tester compliance

* Track POS material deployment

* Escalate issues

4. Training Administration

Support the education team.

Responsibilities:

* Training calendar management

* Attendance tracking

* Booking sessions

* Certification records

* Follow-up on missed training

5. Merchandising Coordination

Manage deployment of merchandising resources.

Responsibilities:

* Book merchandising team

* Track completion

* Verify execution

* Coordinate new launch installations

6. Action Tracking

A major gap in many field organizations is follow-through.

Responsibilities:

* Capture actions from sales meetings

* Follow up on deadlines

* Track retailer requests

* Monitor issue resolution

KPIs for the Role

Field Support Excellence

* 95% of support tickets resolved within SLA

* Average resolution time < 48 hours

Counter Standards

* 95% VM compliance

* 98% Tester availability

* 100% promotional material deployment

Training Administration

* 100% training attendance captured

* 100% completion of mandatory training

Event Execution

* 100% events delivered on schedule

* Event readiness score above target

Merchandising Execution

* 95% completion of merchandising requests within SLA

Stakeholder Satisfaction

* Area Manager satisfaction score

* Education team satisfaction score

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024 and Forbes' World’s Best Employers 2024.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best

work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).