Sales Administration Clerk

Sales Administration Clerk

Our client, operating within the timber manufacturing industry, is seeking a suitably qualified Sales Administration Clerk to provide accurate administrative and customer service support to the sales department.

The successful candidate will report to the Sales Manager.

Key Responsibilities

• Capture, process and reconcile sales orders and dispatches accurately.
  
• Maintain organised and up-to-date sales records, filing and documentation.
  
• Liaise professionally with customers regarding orders, deliveries and queries.
  
• Follow up on outstanding orders and deliveries to maintain high service levels.
  
• Assist with resolving credit note, invoice and delivery-related queries.
  
• Compile and maintain accurate sales and administrative reports.
  
• Develop a thorough understanding of the company’s product range, ordering processes and customer database.
  
• Provide administrative support to the production department when required.
  
• Perform all duties in accordance with company policies and procedures.
  
• Maintain professionalism, honesty and integrity in all customer interactions.
  

Skills and Attributes

• Strong administrative and organisational skills.
  
• Excellent attention to detail and accuracy.
  
• Ability to work under pressure and meet strict deadlines.
  
• Ability to multitask, prioritise and manage competing responsibilities.
  
• Proactive, approachable and solutions-focused.
  
• Strong customer service and problem-solving abilities.
  
• Professional presentation and communication.
  
• Willingness to work overtime when required.
  

Requirements

Minimum Requirements

• Matric/Grade 12 or equivalent.
  
• A business-related tertiary qualification, accounting background or relevant sales experience will be advantageous.
  
• Previous experience providing administrative support within a sales environment.
  
• Computer literacy in Microsoft Office, particularly Excel and Outlook.
  
• Strong written and verbal communication skills in English.
  
• A sound understanding of customer service principles.