Sales and Operations Administrator

Company : Potentiam Ltd

Job Description - Sales and Operations Administrator

Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa, Romania, India, and Brazil, we offer international exposure, real career progression, and the opportunity to work with high-performing global teams.

We combine global opportunity with local support - giving you the chance to grow, make an impact, and build a long-term career in a business that’s scaling fast.

Global clients. Clear progression. Real opportunity.

About Our Client

Our client believes in building strong relationships with Resellers and Partners to take advantage of, and strategically use today’s and tomorrow’s technologies. Their vision is to bring converged next-generation technologies to the UK to offer all seizes of business the same level of services that Google, Facebook and Amazon offer theirs. Their technologies focus on software defined security and cloud technologies amongst others, and they provide a full agency service from consultancy, design and implementation services to technical and training support

Purpose of the Role

Support the Channel team by providing an excellent customer experience and accurate and timely processing of Purchase orders, sales orders, and quotations to support the sales cycle to achieve both team & company KPI’s and targets.

This is an additional Sales Operations Administrator position to support the existing team.

Duties and Responsibilities

Respond, build, and send quotes to our Resellers within Ethos SLA’s

Respond and process Purchase Orders from our Resellers

Raise and place Purchase Orders onto our Vendors

Track orders from point of purchase to delivery to end customer

Liaise with Ethos’ shipping company to track and fulfil orders

Cover for external Channel Account Manager when they are out of office

Responsible for daily order loading and quote activity, including any electronic order processing.

To support all aspects of the sales activity to help the business achieve both team and company targets.

Priorities own tasks to ensure agreed deadline or SLA is achieved.

Ownership of customer queries in an efficient and professional manner to an early resolution.

Develop strong relationships with Internal Sales.

Escalate any issues in a timely manner to the Team Leader or Manager

Maintain high levels of accuracy when processing quotes, orders and related administrative records.

Skills and Experience

Sales Administration within a vendor environment (3–5 years)

Experience in an IT business useful

Strong attention to detail, particularly with order processing and documentation

Administration experience

Experience raising Quotes & PO’s

Customer focused

Excellent organisation skills

Effective time management and prioritising skills

Numerate

Excellent communication skills

Excellent customer relations skills

Working knowledge of Word, Excel, Outlook

Exposure to invoicing, basic bookkeeping or finance-related administration would be advantageous (subject to confirmation).

Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [email protected].

All data shared with third parties complies with applicable confidentiality and retention requirements.

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Sales and Operations Administrator

Job Description - Sales and Operations Administrator

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