Sales Representative

• Identify, qualify, and secure new business opportunities in line with the company's strategic growth plan, including new sales, between 8 to10 New Sales Visits per week.
  
• Develop and maintain a strong pipeline of prospective clients through market intelligence and networking.
  
• Present tailored logistics solutions that align with client requirements and company capabilities.
  
• Negotiate and close contracts within company pricing and margin guidelines.
  
• Meet and exceed agreed sales targets and profitability metrics.
  

• Maintain strong, ongoing relationships with existing clients, ensuring continued satisfaction and retention.
  
• Conduct regular client visits, performance reviews, and business reviews to identify upselling or cross-selling opportunities.
  
• Act as the main commercial contact between clients and the company's operational teams to ensure seamless service delivery.
  
• Resolve customer complaints or challenges promptly, maintaining the company's reputation for professional service.
  

• Achieve agreed sales revenue and profit targets in line with the company's commercial objectives.
  
• Build and maintain a sustainable client base through long-term, profitable relationships.
  
• Ensure all client proposals and quotations are commercially viable, accurate, and approved in line with the company's pricing and margin structures.
  
• Manage client accounts in collaboration with Finance to ensure timely invoicing and payment collection.
  
• Actively support the Finance Department in resolving client payment delays, disputes, or credit-related issues to maintain positive cash flow and minimize debtor days.
  
• Maintain an accurate record of client volumes, profitability, and growth trends for reporting purposes.
  
• Capture and maintain all sales opportunities, pipeline data, and client financial information accurately in the company’s CRM system, ensuring management has reliable data for financial planning and forecasting.
  
• Participate in quarterly business reviews to assess client performance and profitability.
  

• Monitor competitor activity, market trends, and pricing shifts to identify growth opportunities.
  
• Provide feedback to management on emerging markets, potential clients, and strategic partnerships.
  
• Contribute to the formulation of sales strategies and marketing initiatives.
  

• Work closely with operations, finance, and management to ensure smooth handover of new clients and accurate billing.
  
• Communicate client requirements clearly to internal stakeholders, ensuring expectations are met.
  
• Participate in weekly and monthly sales review meetings and submit regular activity reports.
  
  

• Adhere to company policies, pricing authority limits, and approval processes.
  
• Ensure client contracts are properly documented and authorized.
  
• Maintain confidentiality of all client and company information in accordance with the company's NDA and POPIA compliance.
  

Requirements

• Diploma or Degree (NQF Level 6+) in Sales, Logistics, Marketing, or Supply Chain
  
• Minimum 10 years’ experience in international freight forwarding and clearing sales, with proven track record of client acquisition and retention
  

• Client Orientation - Builds and maintains strong client relationships; anticipates and responds to client needs.
  
• Commercial Acumen - Understands cost structures, Import/Export Process and costing associated with it, profit margins, and pricing strategy within freight forwarding.
  
• Negotiation Skills - Strong ability to negotiate terms and close deals profitably.
  
• Industry Knowledge - Deep understanding of international freight, customs, and cross-border logistics.
  
• Communication - Clear, persuasive, and professional communication across all business levels.
  
• Accountability - Takes ownership for achieving personal and company sales goals.
  
• Integrity and Confidentiality - Upholds ethical standards and respects confidentiality in all dealings.
  
• Resilience and Drive - Self-motivated with the persistence to pursue opportunities and overcome challenges.