Sales Specialist - Leisure & MICE

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery.  Assists in leading all day to day activities related to sales with a focus on building long-term, value based customer relationships that enable achievement of sales objectives in the MICE (Meetings, Incentives, Conference, Event) group segment, as well as the Leisure Transient and Group segment, whilst achieving Sales Goals.

CANDIDATE PROFILE 

Education and Experience

• A recognized Sales Qualification


• Preferably 3 – 5 years’ experience in a similar position 


• Previous MICE position and knowledge of the segment


• Excellent oral and written communication skills


• Interpersonal competences and presentation skills


• Results oriented and able to meet deadlines


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  Efficient in time management and can work without supervision

  
  

   

CRITICAL WORK ACTIVITIES

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.


• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.


• Develops relationships within community to strengthen and expand customer base for sales opportunities.


• Manages and develops relationships with key internal and external stakeholders.


• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.


• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.


• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.


• Closes the best opportunities for the location based on market conditions and location needs.


• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service 

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.


• Services our customers in order to grow share of the account.


• Executes and supports the company’s customer service standards. 


• Provides excellent customer service consistent with the daily service basics of the company.


• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels.