Sales Support Manager : SME

Requisition Details

REQ Number : 147667

Closing Date :15 September 2026

Location: Free State & Eastern Cape

Job Family

Career Stream

Leadership Pipeline

Job Purpose

Job Responsibilities

• Share best practices, provide updates and feedback with management information and identify areas of development and improvements.


• Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.


• Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.


• Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.


• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.


• Address issues raised in culture survey and improve results by creating action plans.


• Deliver worldclass service by encouraging a client-centric culture.


• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.


• Manage operational costs by spending within budget.


• Ensure quality deliverables by applying best practice and inspecting direct reports' work.


• Ensure direct reports understand and support Nedbank's vision, values and strategy.


• Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.


• Asses and develop own performance and behaviour through formal and informal feedback.


• Attend learning, seek coaching or other industry or technical learning events and opportunities.


• Manage and develop a capable high-performing team.


• Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.


• Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.


• Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.


• Manage team performance and development.


• Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.


• Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.

Essential Qualifications - NQF Level

Preferred Qualification

• An Advanced Diploma or Bachelor’s Degree in Finance, Accounting, Economics, or any other relevant financial field.

Minimum Experience Level

• 10 years Banking Experience with majority of that experience being in a Commercial Banking environment.


• 6-10 years' experience in people management,client facing in retail banking environment.

Technical / Professional Knowledge

Behavioural Competencies